IT Business Partner

JR United Kingdom; Northampton; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

An established industry player is seeking an IT Business Partner to connect the IT function with Professional Services. This pivotal role requires exceptional customer care skills and the ability to liaise with diverse stakeholders. The organization values work/life balance and offers hybrid working, requiring onsite presence only two days a week. With a generous leave policy and pension scheme, this is an excellent career opportunity for those looking to make a significant impact in a dynamic environment.

Benefits

30 days of annual leave

Generous pension scheme

Hybrid working

Good work/life balance

Qualifications

• Proven customer service skills from a similar role or account management.
• Strong communication and negotiation skills are essential.

Responsibilities

• Serve as a bridge between IT and Professional Services.
• Ensure effective collaboration and understand technology needs.

Skills

Customer Service Skills

Communication Skills

Negotiation Skills

Problem-Solving Skills

Relationship Management

Stakeholder Engagement

Job description

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IT Business Partner Role

My client, one of the largest employers in Northampton, is looking to recruit an IT Business Partner. This role serves as a bridge between the IT function and Professional Services, including HR, Finance, and Estates. Your primary responsibility will be to ensure effective collaboration, understand each division’s technology needs, and facilitate the adoption of IT solutions.

You may be an experienced IT Business Partner, or we would also welcome applications from professionals with an Account Management or Customer Success background. Exceptional customer care skills are required, and you must be confident in liaising with both technical and non-technical staff and departments.

This is an excellent career opportunity working for a key local organization employing over 2000 professionals, serving a user base of over 15,000.

KEY REQUIREMENTS

1. Proven Customer Service skills – gained in a similar role or from an Account Management / Customer Success background
2. Strong communication, negotiation, and problem-solving skills
3. Relationship Management skills, with the ability to build credibility with diverse stakeholders
4. Understanding of IT and a keen desire to learn; a traditional IT background is not required

The organization offers a good work/life balance with hybrid working requiring onsite presence 2 days a week. Benefits include (but are not limited to) 30 days of annual leave plus bank holidays and a generous pension scheme.