IT Business Partner

TN United Kingdom; Northampton; On-site; GBP 39,000 - 45,000; Full time

Job summary

A leading university is seeking an IT Business Partner to serve as a liaison between IT Services and various departments. The role involves managing service delivery, ensuring effective communication, and aligning departmental needs with IT governance. This position offers flexibility and supports personal growth within a progressive environment.

Qualifications

• Proven ability to work and influence across functions.
• Excellent verbal and written communication skills.

Responsibilities

• Act as a service delivery manager for IT services.
• Facilitate the adoption of university IT systems.

Skills

Communication

Organisational Skills

Analytical Skills

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

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IT Business Partner

Job Type: Full Time, Permanent

Salary: £39,355 - £44,128 per annum

Location: Waterside Campus

Closing Date: 02-06-2025

Ref No: UN5275

Documents:

• IT Business Partner - Job Description 03.2025.pdf (PDF, 150.29kb)

About The Job

Interview Date: week commencing 9 June 2025

The IT Business Partner serves as a key liaison between IT Services and various academic and professional service departments within the university. Their primary responsibility is to act as a service delivery manager, ensuring effective collaboration, understanding departmental technology needs, and facilitating the adoption of IT solutions. They play a critical role in aligning departmental requirements with IT governance and strategic direction.

Main Duties and Responsibilities

1. Building Relationships & Communication:

• Attend departmental meetings to understand needs and share IT developments.
• Act as a trusted advisor, ensuring IT Services understands evolving departmental needs.
• Report trends, risks, and opportunities to IT leadership.

Service Delivery & Engagement:

• Facilitate the adoption of university IT systems and ensure departments have the necessary skills.
• Address user concerns and work towards long-term solutions.
• Keep departmental staff informed of IT changes and updates.

Project Involvement & Requirements Gathering:

• Translate departmental needs into IT service proposals and projects.
• Participate in project delivery groups, influencing solution design and implementation.
• Run awareness workshops on new IT services and strategic plans.

Customer Relationship & Best Practices:

• Maintain an up-to-date customer relationship management system.
• Benchmark against best practices from other institutions and industries.
• Present findings on faculty or departmental technology needs to stakeholders.

We want you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another. With Smarter Working, you can work with increased flexibility, which can facilitate greater freedom and autonomy.

About You

Stakeholder Management & Communication

• Proven ability to work and influence across functions and manage internal and external stakeholders.
• First-class verbal and written communication skills, with the ability to engage operational, technical, and strategic audiences.
• Excellent ability to articulate IT-related changes and implications in a clear, audience-appropriate manner.

Organisational & Leadership Skills

• Excellent organisational skills, with the ability to prioritise and manage competing demands effectively.
• Ability to balance customer needs while managing expectations, particularly in high-pressure environments.

Technical & Analytical Skills

• Proven IT knowledge, with proficiency in Microsoft Office applications and an understanding of technology solutions.
• Experience in business process analysis and developing plans to optimise efficiency and effectiveness.
• Awareness of regulatory obligations and compliance techniques relevant to IT services.

Personal Qualities

• Excellent interpersonal skills, with a customer-centric approach and the ability to empathise with stakeholders.
• Enthusiastic about organisational change, with a practical understanding of the challenges of change management.
• Agile and adaptable, comfortable working in flexible and dynamic environments.
• High attention to detail, following logical and methodical work practices.
• Commitment to equality, inclusivity, trust, sustainability, and aspiration, ensuring alignment with the university’s values.
• Integrity and professionalism, with a dedication to ethical standards and confidentiality.

Qualifications

Essential:

• Hold a relevant professional level qualification or Bachelor's/Advanced Degree.

Desirable:

• Hold a relevant change management qualification, and be able to demonstrate its use with examples.

IT Services

This is a great opportunity for someone looking for a position in a progressive and ambitious IT Services department. IT Services provide support and delivery of IT needs for staff and students across the University.

About Us

At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.

Our People

Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best.

Our Values

• Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.
• Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.
• Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.
• Trust: We build relationships based on respect, transparency, and shared goals.

Together, we are creating a future where our community, our work, and our impact truly make a difference.

Right To Work

All candidates will be required to provide proof of their eligibility to work in the UK during the interview process. The University is open to considering Skilled Worker visa sponsorship, provided that the eligibility criteria of the points-based immigration system are met.

Equality

We welcome applications from individuals from underrepresented groups.