IT Business Co-Ordinator

Auto Windscreens; Chesterfield; On-site; GBP 26,000 - 38,000; Full time

Job summary

Auto Windscreens is seeking an organised IT Business Assistant to join the IT team. The role supports IT projects, change activities and business process improvement, ensuring changes are well planned, communicated and documented across the business.

You will help drive transformation projects and system implementations, including large-scale programmes such as IFS Cloud, coordinating across IT and business stakeholders to deliver structured, compliant outcomes.

Qualifications

• Experience in documenting and mapping business processes and changes (ITIL or similar).
• Excellent communication, organisation and attention to detail.
• Ability to manage multiple priorities with stakeholders.
• Experience in IT/tech environments.
• Familiarity with ITSM tools (Visio/Drawio/ServiceNow/Jira).
• Good knowledge of Microsoft 365.
• Experience supporting IT projects, transformation programmes or ERP implementations.
• Understanding governance, compliance or audit processes.

Responsibilities

• Coordinate IT change management, calendar, change requests and CAB meetings.
• Support change planning, governance, risk assessments and post-implementation reviews.
• Create and maintain process docs: maps, SOPs, work instructions.
• Work with business teams to document current and future processes.
• Provide coordination across IT projects and transformation initiatives.
• Maintain project docs: RAID logs, action trackers, status reports, business cases.
• Support IT audits, governance and compliance activities.
• Coordinate workshops, meetings and training sessions.
• Act as a link between IT and business stakeholders for clear communication.
• Identify opportunities to improve IT processes and governance.

Skills

Process documentation

Change management

Communication

Organisation

Stakeholder management

IT environment experience

Visio/Drawio familiarity

ServiceNow/Jira/ITSM tools

Microsoft 365 knowledge

ERP/project support

Governance/Audit awareness

Tools

Visio

Drawio

ServiceNow

Jira

Job description

We're looking for an organised and detail-focused IT Business Assistant to join our IT team and help connect our technical teams with the wider business.

This is a varied role supporting IT projects, change activities and business process improvement. You'll play an important part in making sure IT changes are well planned, communicated and documented, while helping teams work in a consistent and structured way.

You'll have the opportunity to work across different areas of the business, supporting transformation projects and system implementations, including large-scale programmes such as IFS Cloud.

Key Responsibilities

• Coordinate the IT change management process, including the change calendar, change requests and CAB meetings.
• Support change planning and governance, including change freezes, approvals, risk assessments and post-implementation reviews.
• Create and maintain process documentation, including process maps, SOPs and work instructions.
• Work with business teams to capture and document current and future processes.
• Provide coordination and administrative support across IT projects and transformation initiatives.
• Maintain project documentation, including RAID logs, action trackers, status reports and business cases.
• Support IT audits, governance and compliance activities.
• Coordinate workshops, meetings and training sessions.
• Act as a link between IT and business stakeholders, supporting clear and consistent communication.
• Identify opportunities to improve IT processes, governance and efficiency.

What We're Looking For

We're looking for someone who is highly organised, proactive and enjoys bringing structure and clarity to complex information.

• Experience in process documentation, mapping and change management (ITIL or similar).
• Excellent communication, organisation and attention to detail.
• Ability to manage multiple priorities and work confidently with stakeholders.
• Experience working within an IT or technology environment.
• Familiarity with Visio, Drawio, ServiceNow, Jira or similar ITSM tools.
• Good knowledge of Microsoft 365.
• Experience supporting IT projects, transformation programmes or ERP implementations.
• Understanding of governance, compliance or audit processes.

Why Join Us?

This is a great opportunity for someone who enjoys working at the heart of IT and the wider business. You'll have the chance to contribute to important transformation projects, improve the way we work and help ensure IT changes are delivered in a controlled, consistent and effective way.