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Straight Talking Telco Ltd; Peacehaven; On-site; GBP 26,000 - 38,000; Full time

Job summary

Straight Talking Telco Ltd is seeking a hands-on IT & AV Support Technician to join our team responsible for managing day-to-day IT and AV operations across our growing portfolio of university campuses.

In this varied role you will troubleshoot Wi‑Fi, printers, and room systems; monitor network devices; and set up equipment for events while training Front of House staff on basic AV. You will also maintain documentation and coordinate with contractors to keep campus tech running smoothly.

Responsibilities

• Provide first- and second-line IT and AV support to staff, members, guests, and campus teams
• Troubleshoot Wi‑Fi, printers, meeting room systems, conference equipment, and network connectivity issues
• Monitor and maintain access points, switches, patch panels, and wired data connections
• Carry out daily AV checks in meeting rooms and event spaces to ensure rooms are ready for use
• Set up technical equipment for events and train Front of House staff on basic AV operation
• Maintain accurate documentation for procedures, configurations, Wi‑Fi maps, assets, contracts, and troubleshooting steps
• Support technical assets across the campus and coordinate with third‑party contractors where required
• Assist with Wi‑Fi monitoring, WAP checks, heatmaps, and new wired data connections

Job description

Our clients provide innovative co-working and lab spaces to some of the leading universities across the UK. We’re looking for a hands-on IT & AV Support Technician to join our team responsible for managing day-to-day IT and AV technology operations at our growing portfolio of university campuses.

If you enjoy a varied technical environment: one moment troubleshooting a user or meeting room issue, the next checking wireless coverage, updating documentation, liaising with contractors, or supporting an event setup, you're what we’re looking for !

Key responsibilities

• Provide first-line and second-line IT and AV support to staff, members, guests, and campus teams
• Troubleshoot Wi‑Fi, printers, meeting room systems, conference equipment, and network connectivity issues
• Monitor and maintain access points, switches, patch panels, and wired data connections
• Carry out daily AV checks in meeting rooms and event spaces to ensure rooms are ready for use
• Set up technical equipment for events and train Front of House staff on basic AV operation
• Maintain accurate documentation for procedures, configurations, Wi‑Fi maps, assets, contracts, and troubleshooting steps
• Support technical assets across the campus and coordinate with third‑party contractors where required
• Assist with Wi‑Fi monitoring, WAP checks, heatmaps, and new wired data connections