IT/AV Technician

Royal Veterinary College; Hawkshead Farm, Camden Town; Hybrid; GBP 28,000 - 52,000; Full time

Benefits offered by this job

Generous pension package

30 days annual leave

Family friendly policies

Gym membership at Camden & Hawkshead

Cycle to work scheme

Job summary

The Royal Veterinary College in the United Kingdom seeks an IT/AV Technician to join our IT Resources team at Hawkshead campus, with occasional travel to Camden campus to support and maintain over 2,000 University-managed Windows systems.

In this hands-on role you’ll provide 1st and 2nd line support to students and staff, diagnose and resolve issues across hardware, software, and audio-visual equipment, and assist users with their personal devices, ensuring reliable, user-focused IT services.

Qualifications

• Experience in higher education is desirable.
• Strong communication and collaboration skills.
• Solid troubleshooting across hardware, software and operating systems.
• Comfortable working with both technical and non-technical colleagues.
• Hybrid working environment with campus travel as needed.

Responsibilities

• Provide 1st and 2nd line IT/AV support to students and staff.
• Diagnose and resolve hardware, software, and OS issues, including AV equipment.
• Assist users with personal devices and software applications.
• Collaborate with IT Resources Manager and Helpdesk across campuses.
• Occasional travel between Hawkshead and Camden campuses.

Skills

Strong communication skills

Troubleshooting

Hardware & software knowledge

Team collaboration

Tools

Windows systems

AV equipment

Job description

We are seeking a skilled, motivated, and experienced IT professional to join our team as anIT/AV Technician. This is a fantastic opportunity to build on your existing expertise in a fast-paced, supportive, and varied environment—contributing to the delivery of high-quality IT services across the Royal Veterinary College (RVC).

In this hands-on role, you’ll work closely with the IT Resources Manager, the Helpdesk team, and colleagues across the IT department to provide outstanding 1st and 2nd line support to students and staff. Based primarily at our Hawkshead campus, you’ll also occasionally travel to our Camden campus to support and maintain over 2,000 University-managed Windows systems across both sites.

Your responsibilities will include diagnosing and resolving technical issues across a wide range of hardware, software, and operating systems—including audio-visual equipment. You’ll also offer guidance and support to students with their personal devices, making every day varied and rewarding.

Success in this role depends on your ability to troubleshoot efficiently, communicate effectively, and collaborate across teams and departments. You’ll be key to delivering user-focused, reliable IT services that support the College’s broader strategic goals.

We’re seeking someone with strong communication skills and proven experience working with both hardware and software in a complex, user-focused environment. Experience in higher education is highly desirable, along with a solid background in troubleshooting, technical problem-solving, and analytical thinking. You should also be confident working with both technical and non-technical colleagues to ensure seamless support across the institution.

We are currently the QS number 1 ranked veterinary school in the world and a great not-for-profit organisation to work for. The College’s total reward package includes a competitive salary, a generous Pension Scheme and annual leave entitlement, and free sports/gym facilities, with campuses in Camden and leafy Hertfordshire. A Working from Home Policy is in operation providing hybrid working opportunities as appropriate.

Normal working hours per week will be 35 per week, Monday to Friday, 9am–5pm. This may vary from time to time in consultation with your line manager.

We offer a generous reward package and benefits including:

• Competitive and attractive pension package
• Generous 30 days annual leave (plus bank holidays and concessionary days)
• A range of family friendly policies, including adoption, maternity and paternity pay and leave
• Free membership to gym facilities at Camden and the Fitness and Wellbeing Centre located on site at Hawkshead (gym, badminton, climbing wall, Zumba, yoga, and Pilates classes included)
• Cycle to work scheme

Prospective applicants are encouraged to contact Chloe Barr, IT Resources Manager at [e-mail] for any queries about the role.

We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community.