IT Support Technician - Holborn

Arden University; Greater London; On-site; GBP 27,900 - 34,100; Full time

Benefits offered by this job

30 days holiday plus bank holidays

Aviva pension plan with company contributions

SimplyHealth plan option

Private Medical Insurance coverage

Access to Perkbox benefits

Free Arden courses for employees

‘Golden Ticket’ for gifting free education

Job summary

A leading educational institution in the Greater London area is seeking an IT Support Technician for its Holborn campus. This position offers a mix of local and remote support to students and staff, focusing on resolving technology issues and providing training. The ideal candidate will have strong IT support experience and excellent communication skills. Compensation starts at £31,000 per year, with added benefits and a 37-hour workweek.

Qualifications

• Must provide remote and on-site IT support for hardware/software issues.
• Excellent communication skills needed for diverse user interaction.
• Experience with training users and creating IT-related documentation.

Responsibilities

• Support technology for students and staff at the Holborn campus.
• Resolve hardware and software issues efficiently.
• Deliver training and enforce best practices.

Skills

IT Support / Service Desk experience

Proficient in supporting Microsoft operating systems and applications

Ability to explain technical solutions

Experience with an ITSM ticketing system

Excellent communication and interpersonal skills

Strong problem solving skills

Experience providing training

Awareness of data protection principles (GDPR)

Understanding of web technologies

Tools

Microsoft MCSA

Cisco CCNA

Job description

IT Support Technician – Holborn

Arden University invites applications for the IT Support Technician – Holborn role.

Job Summary

As an IT Support Technician, you will support all technology for students and staff in the Holborn campus, providing localised and remote support, resolving hardware and software issues, delivering training, and enforcing best practices.

Key Responsibilities

• Provide outstanding localised and remote support to the Holborn campus, taking ownership of first and second line issues.
• Resolve on-ground computer & AV hardware and software issues and manage incoming support requests both in person and remotely.
• Deliver user training and encourage best practice across all domains, enforcing policy for staff and students.

Qualifications

• IT Support / Service Desk experience.
• Proficient in supporting Microsoft operating systems and applications.
• Ability to explain technical solutions to all levels of users.
• Experience with an ITSM ticketing system.
• Excellent written and verbal communication and interpersonal skills.
• Strong problem solving and root cause analysis skills.
• Experience providing training or creating documentation.
• Awareness of data protection principles (GDPR).
• Fundamental understanding of web technologies.

Desirable Skills

• ITIL qualifications.
• Technical accreditation such as Microsoft MCSA/Cisco CCNA etc.
• Experience working with AV equipment.

Salary & Working Hours

£31,000 per annum plus a 10% uplift for working outside standard business hours. London Weighting: £4,000 per annum. Employment type: Permanent. 37 hours per week (Mon‑Thu 12:00‑20:30, Fri 09:00‑14:00).

Benefits

• 30 days holiday plus bank holidays and a Christmas closure.
• Aviva pension plan, company contributions starting at 7%.
• SimplyHealth plan option.
• Private Medical Insurance coverage where applicable.
• Access to Perkbox benefits.
• Free Arden courses for employees and discounted for family/friends.
• ‘Golden Ticket’ allowing you to gift free Arden education.

Equity, Diversity & Inclusion

Arden University is a Disability Confident Employer, guaranteed interview for those meeting essential criteria. We celebrate diversity and are committed to non-discrimination across age, disability, gender, race, religion, sexual orientation and other personal circumstances.

Sponsorship Statement

Some roles may not meet the points requirement for a sponsored Skilled Worker visa. We welcome applications from candidates who may be eligible for a visa through an alternative route.

Closing Date

Tuesday 9 December 2025.