IT & AV Support Analyst - London (Hybrid)

Accenture UK; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Vacation days (25)

Private medical insurance

Charity leave

Job summary

Accenture is seeking a Technical and AV Support Analyst in London to deliver expert IT and AV troubleshooting for MD and WG users. You will drive incident resolution, maintain data integrity, and support backend admin tasks while ensuring service levels are met.

The role emphasizes customer service, confidentiality, and flexibility, including occasional out-of-hours work for high-profile events. Accenture offers a competitive salary and benefits package.

Qualifications

• Very strong technical skills in all aspects of IT and AV support.
• Hands-on experience supporting C-Level executives.
• Exceptional level of customer service and confidentiality.
• Must be flexible regarding duties and hours of work, with occasional out-of-hours work for high profile events.
• Shift cover where required.

Responsibilities

• Provide support for IT and AV related queries and troubleshooting for MD and WG users.
• Drive incident and outage resolution and communication.
• Utilise tools including ServiceNow, ensuring SLAs are met.
• Assist with backend administration including asset tagging, auditing, and disposals.
• Maintain data retention practices.

Skills

IT and AV support

C-Level support

Customer service

Out of hours work

Shift cover

Tools

ServiceNow

Microsoft Office

macOS management

Cross-Team Collaboration

Job description

Accenture is seeking a Technical and AV Support Analyst in London to deliver expert IT and AV troubleshooting for MD and WG users. You will drive incident resolution, maintain data integrity, and support backend admin tasks while ensuring service levels are met.

The role emphasizes customer service, confidentiality, and flexibility, including occasional out-of-hours work for high-profile events. Accenture offers a competitive salary and benefits package.