Technical and AV Support Analyst

Accenture UK; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Vacation days (25)

Private medical insurance

Charity leave

Job summary

Accenture is seeking a Technical and AV Support Analyst in London to deliver expert IT and AV troubleshooting for MD and WG users. You will drive incident resolution, maintain data integrity, and support backend admin tasks while ensuring service levels are met.

The role emphasizes customer service, confidentiality, and flexibility, including occasional out-of-hours work for high-profile events. Accenture offers a competitive salary and benefits package.

Qualifications

• Very strong technical skills in all aspects of IT and AV support.
• Hands-on experience supporting C-Level executives.
• Exceptional level of customer service and confidentiality.
• Must be flexible regarding duties and hours of work, with occasional out-of-hours work for high profile events.
• Shift cover where required.

Responsibilities

• Provide support for IT and AV related queries and troubleshooting for MD and WG users.
• Drive incident and outage resolution and communication.
• Utilise tools including ServiceNow, ensuring SLAs are met.
• Assist with backend administration including asset tagging, auditing, and disposals.
• Maintain data retention practices.

Skills

IT and AV support

C-Level support

Customer service

Out of hours work

Shift cover

Tools

ServiceNow

Microsoft Office

macOS management

Cross-Team Collaboration

Job description

Technical and AV Support - Analyst

Location: London, Fenchurch Street

Level: Analyst

Job Purpose:

You will have the opportunity to work independently and become a subject matter expert in IT and AV Troubleshooting. Your active participation and contribution in team discussions will be highly valued as you collaborate with your colleagues to provide solutions to work-related problems. Join our team and make a significant impact in ensuring the availability and smooth operation of our production systems.

Job Responsibilities:

• Provide support for IT and AV related queries and troubleshooting for MD and WG users
• Drive incident and outage resolution and communication
• Utilising tools including Service Now, ensuring SLAs are met
• Assist with backend administration including asset tagging, auditing, and disposals
• Maintain data retention practices

We are looking for experience in the following skills:

• Very strong technical skills in all aspects of IT and AV support
• Hands-on experience supporting C-Level executives
• Exceptional level of customer service and confidentiality
• Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for high profile events / visits
• Shift cover where required

Nice to have:

• Intermediate proficiency in ServiceNow
• Advanced proficiency in Microsoft Office Suite
• Advanced proficiency in Apple macOS Management
• Advanced proficiency in Cross-Team Collaboration

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days of vacation per year, private medical insurance and three days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.

Closing Date for Applications:

30/09/2026

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

#LI-EU

We are looking for experience in the following skills:

• Very strong technical skills in all aspects of IT and AV support
• Hands-on experience supporting C-Level executives
• Exceptional level of customer service and confidentiality
• Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for high profile events / visits
• Shift cover where required

Nice to have:

• Intermediate proficiency in ServiceNow
• Advanced proficiency in Microsoft Office Suite
• Advanced proficiency in Apple macOS Management
• Advanced proficiency in Cross-Team Collaboration

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.