IT Assistant

Red Door Recruitment; St Albans; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an IT Support Analyst to join their friendly and professional team in St Albans. In this role, you will provide vital support to both internal and external users, ensuring smooth operations across various channels. You'll leverage your expertise in Windows, Exchange, and Active Directory to troubleshoot and resolve technical issues while maintaining a positive user experience. This is a fantastic opportunity to grow within a supportive environment that values teamwork and communication. If you're passionate about helping others and have a proactive attitude, this role is perfect for you.

Qualifications

• 2+ years in IT Support/Service Desk Analyst role.
• Strong knowledge of Windows, Exchange, and Active Directory.

Responsibilities

• Provide support to internal and external users.
• Monitor and maintain computer systems and networks.

Skills

Windows Desktop Knowledge

Exchange Server Administration

Active Directory

Communication Skills

Organisational Skills

Azure AD / Office 365 Administration

Pro-active Attitude

Tools

Windows 10

Office/O365 Applications

Job description

We are recruiting for an IT Support Analyst to join a successful and growing company based in St Albans. Our client is one of the leading players in their field, known for being a friendly, sociable company with a relaxed yet professional atmosphere.

Key responsibilities:

1. Provide support to internal and external users
2. Prioritise and respond to tickets from multiple channels such as email, phone, chat, and walk-ups
3. Communicate with customers to help resolve technical issues
4. Perform diagnostic and root cause analysis
5. Monitor and maintain computer systems and networks, including installing, configuring, and patching hardware, operating systems, and applications

What the employer is looking for:

1. 2+ years in a similar IT Support/Service Desk Analyst role
2. Pro-active attitude with a desire to help people
3. Excellent written and verbal communication skills
4. Good organisational and prioritisation skills
5. Strong Windows desktop knowledge and administration (Windows 10)
6. Exchange Server administration (Exchange 2013/2016)
7. Windows Server administration
8. Active Directory and Group Policy knowledge
9. Experience with Azure AD / Office 365 administration
10. Proficiency with Office/O365 applications, including Teams

Red Door Recruitment is committed to promoting equality, diversity, and inclusion among our workforce, and to eliminating unlawful discrimination. Full details are available on our website.

Please note that due to the volume of applications, only shortlisted candidates will be contacted.