IT Assistant

JR United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a proactive Web & IT Assistant to join their dynamic team. This exciting role offers the opportunity to develop skills in web administration and IT support within a professional environment. You will be responsible for maintaining the company website, providing first-line IT support, and assisting with various technical projects. If you have a strong interest in web technologies, excellent problem-solving skills, and a commitment to accuracy, this position is perfect for you. Join a team that values innovation and collaboration, and make a significant impact in the recruitment sector.

Qualifications

• Strong interest in web technologies and IT support.
• Basic experience with CMS like WordPress or Drupal.

Responsibilities

• Update website content and ensure functionality.
• Provide first-line IT support to staff and troubleshoot issues.

Skills

Web Technologies

IT Support

Problem-Solving

Communication Skills

Attention to Detail

Education

Basic IT Knowledge

Experience with CMS

Tools

Microsoft Office Suite

WordPress

Drupal

CRM Systems

Job description

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Our client is a dynamic and successful recruitment company specializing in placing top-tier talent within the private equity sector. As they continue to grow, we are seeking a proactive and enthusiastic Web & IT Assistant to provide crucial support to our team.

About the Role:

This is a varied and hands-on role perfect for someone looking to develop their skills in both web administration and IT support within a professional office setting. You will be responsible for ensuring the smooth running of our website, providing first-line IT support to our team, and contributing to various technical projects.

Key Responsibilities:

Website Maintenance & Administration:

• Updating website content (text, images, job postings) accurately and efficiently using our Content Management System (CMS).
• Ensuring website functionality, identifying and reporting any technical issues.
• Liaising with external web developers for more complex updates and projects.
• Monitoring website analytics and providing basic reports.

IT Support:

• Providing first-line technical support to staff on hardware (laptops, printers, mobile devices), software (Microsoft Office Suite, CRM systems), and network issues.
• Troubleshooting basic IT problems and escalating complex issues to external IT support providers.
• Setting up new user accounts and managing access permissions.
• Assisting with the maintenance of IT equipment and inventory.
• Ensuring data security and adherence to IT policies.

General Administrative & Technical Tasks:

• Assisting with the setup and maintenance of video conferencing and presentation equipment.
• Managing software licenses and subscriptions.
• Contributing to ad-hoc technical projects as required.
• Maintaining accurate records of IT issues and resolutions.

About You:

• A strong interest in web technologies and IT support.
• Basic experience with website content management systems (CMS) such as WordPress, Drupal, or similar.
• Good understanding of basic IT principles and troubleshooting.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent problem-solving and analytical skills.
• Strong attention to detail and a commitment to accuracy.
• Excellent communication and interpersonal skills, with the ability to explain technical issues clearly to non-technical users.

Preferred Skills:

• Experience with HTML
• Experience with CMS and CRM platforms
• Experience with Data visualisation tools