IT Assistant

TieTalent; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative company is looking for a motivated Entry-Level IT Support Associate to join their dynamic IT team. This role involves providing technical assistance, maintaining IT equipment, and supporting software projects. The ideal candidate will have foundational knowledge of computing systems and excellent communication skills. This is a fantastic opportunity to develop your career in IT while contributing to automation projects and enhancing team efficiency. If you're eager to learn and grow in a supportive environment, this position is perfect for you.

Qualifications

• At least 1 year of experience in a similar first-line support role.
• Foundational knowledge of computing systems and networking.

Responsibilities

• Respond to IT support requests and troubleshoot hardware/software issues.
• Track and organize company devices and assist with software installations.
• Help create and maintain user guides and internal IT policies.

Skills

Technical Assistance

Troubleshooting

Microsoft Office

Communication Skills

Networking Knowledge

Problem Solving

Job description

Role Overview:

Bramah Recruitment is seeking a motivated and detail-oriented individual to join a dynamic IT team for a client based in West London. As an Entry-Level IT Support Associate, you will play a hands-on role in supporting the technological environment, assisting with daily tasks, and ensuring all systems operate smoothly both internally and for client users.

Responsibilities:

1. Provide Technical Assistance: Respond to IT support requests, troubleshoot hardware and software issues, and escalate complex problems as needed.
2. Maintain IT Equipment & Systems: Track and organize company devices (e.g., laptops, phones), assist with software installations, and ensure proper setup for users.
3. Support Budget Tracking: Assist in organizing IT expense records and contribute to maintaining accurate financial information.
4. Update IT Documentation: Help create and maintain user guides, how-to documents, and internal IT policies to support team knowledge and onboarding.
5. Contribute to Automation Projects: Participate in small projects aimed at improving efficiency through automation of routine IT tasks.
6. Assist with Software Projects: Support aspects of software development projects, such as gathering feedback, facilitating user adoption of new tools, and assisting with testing and training.

Skills:

• At least 1 year of experience in a similar first-line support role.
• Foundational knowledge of computing systems and networking.
• Strong experience with Microsoft Office.
• Excellent written and verbal communication skills, with the ability to manage stakeholder relationships.
• Previous troubleshooting experience in a tech environment.
• Ability to work independently, using initiative to solve problems effectively.