IT Manager | Global Creative Agency | London

Harmonic Operations™ | Certified B Corp; London; On-site; GBP 85,000 - 95,000; Full time

Benefits offered by this job

Cycle to work scheme

Private medical insurance

Discretionary annual bonus

Socials

Industry events

Job summary

A global creative agency is looking for an IT Manager to oversee IT operations in London. The ideal candidate will manage technical support, troubleshoot issues, and maintain relationships with third-party vendors. Strong experience in Microsoft 365 and network configuration is essential. This full-time role offers benefits like a cycle to work scheme and private medical insurance.

Qualifications

• Prior experience in an IT Manager or Senior IT Support position.
• Excellent technical knowledge across Microsoft 365 and network systems.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Act as the primary IT support for all users in the London office.
• Manage service desk requests across hardware and software.
• Troubleshoot and resolve technical issues promptly.

Skills

Microsoft 365 expertise

Network configuration

Troubleshooting skills

Interpersonal skills

Job description

IT Manager | Global Creative Agency | London

The Client

Our client is a renowned creative agency with a global footprint and a reputation for delivering bold, strategic work across branding, digital experiences, and visual storytelling. With a strong presence in London, New York, and Asia-Pac region, they partner with some of the world’s most exciting and influential brands in fashion, hospitality, technology, and culture.

The London office, located in a bright and beautifully designed space in central London, is home to a multidisciplinary team of strategists, creatives, and producers. The environment is fast-paced, collaborative, and highly design-led, with a strong focus on craft, innovation, and cultural relevance.

This is an exciting opportunity to join a business where technology underpins creativity. The IT function is seen as a key enabler of both day-to-day excellence and long-term innovation, making this role central to the agency’s continued success.

The Role

We are seeking an ambitious, proactive, and highly organised IT Manager to oversee the day-to-day IT operations in our London office. This hands-on position requires deep technical expertise and leadership across Microsoft environments, network infrastructure, and end-user support.

Reporting directly to the Chief Information Officer (CIO) and working as part of a global IT team, you’ll be the local lead in London, supported by a team of two. You’ll also collaborate with IT Managers in other international offices to ensure secure, reliable, and effective IT services that empower a dynamic, creative, and professional environment.

Main Responsibilities:

• Act as the primary point of IT support for all users in the London office.
• Manage and resolve service desk requests and incidents across hardware, software, Microsoft 365, network, telephony, and standard applications.
• Partner with the local Managing Director and other senior stakeholders to align IT priorities with office needs.
• Troubleshoot and resolve technical issues with a focus on long-term solutions.
• Maintain comprehensive and accurate service documentation.
• Provide regular updates and clear communication to the CIO.
• Manage relationships with third-party IT vendors and service providers.
• Oversee user account management, system permissions, and GDPR compliance.
• Identify and track recurring issues, sharing insights with the wider global IT team.
• Lead IT procurement and assist with onboarding/offboarding processes.
• Stay informed on emerging technologies and suggest improvements or new tools.

What the Client Would Like to See (essential):

• Prior experience in an IT Manager or Senior IT Support position within a fast-paced, professional organisation.
• Excellent technical knowledge across Microsoft 365, Entra (Azure), Windows systems, and network configuration.
• A natural problem-solver with strong troubleshooting skills and attention to detail.
• Someone confident and composed when dealing with multiple priorities or urgent issues.
• A collaborative communicator with excellent interpersonal skills.

What We Would Like to See (non-essential):

• A proactive, service-oriented individual who takes initiative and gets stuck in – no task is too big or too small.
• Experience working in a creative, design-led, or professional services environment.
• A calm, resilient mindset and ability to work independently while being a supportive team player.
• Willingness to be flexible with working hours when needed to support business continuity.
• Enthusiasm for innovation and a readiness to recommend improvements to enhance IT operations.

Benefits: Cycle to work scheme, private medical insurance, discretionary annual bonus, socials, industry events.

Location: London

Start-date: ASAP

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology and Management

Industries

• Design Services
• Architecture and Planning
• Graphic Design

Referrals increase your chances of interviewing at Harmonic Operations | Certified B Corp by 2x

Get notified about new Information Technology Manager jobs in London Area, United Kingdom.

London Area, United Kingdom 37 minutes ago

London, England, United Kingdom 1 week ago

Information Technology Help Desk Manager

Senior IT Problem & Major Incident Manager

Information Technology Governance Manager

London, England, United Kingdom 1 week ago

City Of London, England, United Kingdom £85,000.00-£95,000.00 4 days ago

London Area, United Kingdom 33 minutes ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 2 weeks ago

Waltham Abbey, England, United Kingdom 14 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.