IT Apprenticeship (Brighton)

Baltic Apprenticeships; Brighton; On-site; GBP 18,000 - 21,000; Full time

Job summary

A leading apprenticeship provider in Brighton seeks an enthusiastic IT Apprentice. You'll gain hands-on experience in IT support and earn a Level 3 qualification. Responsibilities include setting up accounts, troubleshooting, and configuring hardware. The role offers £18,000 per annum, structured training, and opportunities for progression. Join a supportive team and start your career in IT with guidance from experienced professionals.

Benefits

Supportive working environment

20 days holiday plus 8 bank holidays

Office Gym

Weekly food budget from ASDA

Further training opportunities

Qualifications

• Kid enthusiasm for technology and IT.
• Proven ability to communicate effectively.
• Desire for hands-on experience and learning.

Responsibilities

• Set up client accounts and passwords.
• Communicate technical advice to clients.
• Utilize ticketing systems for issue resolution.
• Perform diagnostics on equipment.
• Configure and install hardware.

Skills

Customer service

Teamwork

Troubleshooting

Communication

IT passion

Education

Grade 4 in GCSE maths

Grade 5 in GCSE English

Tools

Windows Group Policy Management

Advanced IP Scanner

PowerShell

Job description

Location

BN1 8AF, Brighton, East Sussex, South East, UK

About the Role

Are you passionate about tech and eager to learn? Join Hero IT Support as an IT Apprentice! Hero IT Support has spent over 15 years delivering world-class IT services and tailored technology solutions to businesses across the UK. Known for exceptional customer service, rapid response times, and long-term client relationships, the company continues to set high standards in managed IT support. They are looking for an IT Apprentice who is enthusiastic, curious, and genuinely passionate about technology. The ideal candidate is someone eager to learn, motivated to tackle real-world IT challenges, and ready to develop their skills through hands‑on experience. The successful apprentice will join a supportive and friendly technical team, made up of experienced engineers who share knowledge openly and collaborate closely. This team provides a strong learning environment, helping apprentices grow while delivering remote and onsite support, cloud services, security solutions, migrations, and more. Hero IT Support offers structured training combined with practical experience, giving apprentices exposure to everything from day‑to‑day support tasks to involvement in wider technical projects such as cloud migrations, VoIP systems, backup solutions, and business IT implementations. This blend of support and training helps build a solid foundation for a long‑term career in IT. Hero IT Support welcomes candidates who are passionate about technology, eager to learn, and ready to grow within a dynamic and supportive business. In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

Typical Day

• Setting up client accounts and passwords using Windows Group Policy Management for Office 365.
• Effectively communicating via email, telephone, and face‑to‑face interactions to offer technical advice and guidance on‑site.
• Utilizing their ticketing system to guide clients through issue resolution and adhere to their 2‑hour critical and 8‑hour response SLAs.
• Leveraging troubleshooting tools like Advanced IP Scanner, PowerShell commands to work through scripts for Windows issues, and Sara tools for Microsoft problems.
• Performing stress tests and diagnostics when receiving or ordering equipment, ensuring everything operates flawlessly before deployment.
• Conducting cable tests and diagnostics to pinpoint issues with sockets or handsets, and testing firewalls to diagnose LAN or WAN problems.
• Configuring and installing hardware both virtually and physically.

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills and Knowledge

Can work well within a team and independently. Passionate about IT and technology. Experience with PC components in their own time. Customer service experience. Ability to communicate well over the phone and face‑to‑face. Driving licence. Grade 4 in GCSE maths & Grade 5 in GCSE English.

Salary, Hours & Benefits

£18,000 per annum. 8:30 am‑5:30 pm Monday to Friday. Option to work on call which is an extra £200 per week! 20 days holiday plus 8 bank holidays. £15 weekly food budget from ASDA to cook with. Supportive working environment. Staff nights out. Great internal progression opportunities. Office Gym. This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. You’ll get hands‑on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one‑to‑one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT. You’ll be based full‑time with an employer and will quickly become an important part of the team. Our training is 100% online, including real‑time classes with our expert trainers and self‑paced courses created by industry specialists. INDITTPBN1_UKTJ