IT Apprenticeship

Baltic Apprenticeships; Hemel Hempstead; On-site; GBP 16,000; Full time

Job summary

A leading company in IT services seeks a motivated 1st Line IT Support Apprentice to join their helpdesk team. This role offers hands-on experience in technical support with full training and mentoring provided by senior staff. Candidates should possess strong communication skills and a genuine interest in a long-term IT career.

Benefits

25 days + bank holidays

Your birthday off

Fun social events

Supportive team environment

Real tech challenges

Qualifications

• Enjoys helping others and is a confident communicator.
• A reliable individual with time management skills.
• Genuine interest in a long-term IT career.

Responsibilities

• Provide high-quality technical support via phone, email, and remote tools.
• Troubleshoot common IT issues such as password resets and connectivity problems.
• Log and track incidents in the service desk system.

Skills

Communication

Reliability

Teamwork

Problem-solving

Education

GCSE Grade 5/C in English

GCSE Grade 4/C in Maths

Job description

At Lumina, they're not just another IT provider – they're your partner in protection. For over 25 years, they've been supporting small businesses across Hertfordshire and surrounding areas with smart, simple, and secure IT solutions. From cybersecurity to reliable helpdesk support, they help clients work with confidence knowing their data, systems, and business are safe. […]

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At Lumina, they're not just another IT provider – they're your partner in protection. For over 25 years, they've been supporting small businesses across Hertfordshire and surrounding areas with smart, simple, and secure IT solutions. From cybersecurity to reliable helpdesk support, they help clients work with confidence knowing their data, systems, and business are safe.

Small businesses are the heart of their community, and they take pride in delivering enterprise-grade security that just works – no jargon, no panic, no drama. Whether it's helping a user who clicked the wrong link or recovering a lost laptop, we’ve got it covered.

They're looking for a motivated and enthusiastic individual to join them as a 1st Line IT Support Apprentice . This is a fantastic opportunity for someone who’s passionate about technology, eager to learn, and ready to kickstart a career in IT. You’ll be working as part of their friendly helpdesk team, learning how to solve real-world problems and deliver excellent support to our clients.

A Typical Day in the Job:

• Provide high-quality technical support to customers via phone, email, and remote tools
• Troubleshoot and resolve common IT issues such as password resets, connectivity problems, and hardware/software support
• Log and track incidents and requests using the service desk system
• Escalate more complex issues to the 2nd Line Support team where necessary
• Communicate clearly and confidently with customers to build trust and rapport
• Keep users informed on progress and ensure timely resolution

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours&Benefits:

• £16,000 per annum
• 35 hours per week (Monday – Friday, 9am–6pm)
• 25 days + bank holidays
• A supportive and close-knit team that cares about your growth
• Hands-on experience with real customers and real tech challenges
• Your birthday off – because you deserve it!
• Fun social events and a company culture that values people

Desired Qualities, Skills and Knowledge:

• A confident communicator who enjoys helping others
• Friendly, professional, and a great team player
• Reliable and able to manage your time effectively
• A genuine interest in starting a long-term career in IT support
• GCSE Grade 5/C in English and grade 4/C in Maths is required for this role

Your Training with Baltic:

You will be enrolled in a Level 3 Apprenticeship in IT Support, providing you with formal qualifications and practical skills. You’ll also have access to one-to-one mentoring sessions with senior team members and on-the-job training that aligns with your career goals.

Next Steps:

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Lumina Technologies If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.