IT Applications Analyst - Flexible, Impactful Solutions

Rochdale Boroughwide Housing Ltd; Rochdale; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

30 days annual leave + bank holidays

Pension scheme with employer matched

Flexible smart working arrangements

Healthcare cashback plan

Employee Assistance Programme

Paid volunteering days

Enhanced family-friendly policies

Job summary

Rochdale Boroughwide Housing (RBH) is seeking an experienced IT Applications Analyst to support, maintain and enhance our business applications, delivering reliable, efficient and value-for-money technology across the organisation.

This full-time, permanent position is based in Rochdale with RBH’s Smart Working approach, giving you flexibility to work where and when it best meets business and personal needs.

Qualifications

• Experience supporting and administering business applications.
• Strong application configuration and troubleshooting.
• Translate business and technical requirements into effective solutions.
• Diagnose issues and implement resolutions efficiently.
• Work with both technical and non-technical stakeholders.
• Strong customer focus and commitment to service excellence.

Responsibilities

• Support, administer and maintain business-critical applications and systems.
• Provide technical support, investigating and resolving application, performance and integration issues.
• Work with stakeholders to understand business requirements and deliver effective system solutions.
• Contribute to the implementation and enhancement of applications, with a focus on automation, efficiency and value for money.
• Develop and execute testing plans for system upgrades, changes and new functionality.
• Monitor system performance, recommend improvements and maintain accurate documentation.
• Support business transformation projects and work with third-party suppliers to deliver innovative technology solutions.

Skills

Business applications support

Application troubleshooting

Stakeholder collaboration

Issue resolution

Customer focus

Analytical thinking

Education

ITIL Foundation certification

Job description

Rochdale Boroughwide Housing (RBH) is seeking an experienced IT Applications Analyst to support, maintain and enhance our business applications, delivering reliable, efficient and value-for-money technology across the organisation.

This full-time, permanent position is based in Rochdale with RBH’s Smart Working approach, giving you flexibility to work where and when it best meets business and personal needs.