It Applications Analyst

Rochdale Boroughwide Housing Ltd; Rochdale; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

30 days annual leave + bank holidays

Pension scheme with employer matched

Flexible smart working arrangements

Healthcare cashback plan

Employee Assistance Programme

Paid volunteering days

Enhanced family-friendly policies

Job summary

Rochdale Boroughwide Housing (RBH) is seeking an experienced IT Applications Analyst to support, maintain and enhance our business applications, delivering reliable, efficient and value-for-money technology across the organisation.

This full-time, permanent position is based in Rochdale with RBH’s Smart Working approach, giving you flexibility to work where and when it best meets business and personal needs.

Qualifications

• Experience supporting and administering business applications.
• Strong application configuration and troubleshooting.
• Translate business and technical requirements into effective solutions.
• Diagnose issues and implement resolutions efficiently.
• Work with both technical and non-technical stakeholders.
• Strong customer focus and commitment to service excellence.

Responsibilities

• Support, administer and maintain business-critical applications and systems.
• Provide technical support, investigating and resolving application, performance and integration issues.
• Work with stakeholders to understand business requirements and deliver effective system solutions.
• Contribute to the implementation and enhancement of applications, with a focus on automation, efficiency and value for money.
• Develop and execute testing plans for system upgrades, changes and new functionality.
• Monitor system performance, recommend improvements and maintain accurate documentation.
• Support business transformation projects and work with third-party suppliers to deliver innovative technology solutions.

Skills

Business applications support

Application troubleshooting

Stakeholder collaboration

Issue resolution

Customer focus

Analytical thinking

Education

ITIL Foundation certification

Job description

At Rochdale Boroughwide Housing (RBH), we're committed to using technology to improve services for our customers and colleagues. We're now looking for an experienced IT Applications Analyst to help support, maintain and enhance our business applications, ensuring they deliver reliable, efficient and value-for-money solutions across the organisation.

This is an excellent opportunity for a technically capable and customer-focused professional who enjoys solving problems, improving systems and working closely with stakeholders to deliver impactful technology solutions.

This is a full-time, permanent position based in Rochdale. RBH offers a flexible Smart Working approach, giving you the freedom to work where and when it best meets business and personal needs.

As an IT Applications Analyst, you will:

• Support, administer and maintain business-critical applications and systems.
• Provide technical support, investigating and resolving application, performance and integration issues.
• Work with stakeholders to understand business requirements and deliver effective system solutions.
• Contribute to the implementation and enhancement of applications, with a focus on automation, efficiency and value for money.
• Develop and execute testing plans for system upgrades, changes and new functionality.
• Monitor system performance, recommend improvements and maintain accurate documentation.
• Support business transformation projects and work with third-party suppliers to deliver innovative technology solutions.

About you - you'll be an analytical problem solver with excellent communication skills and a passion for delivering high-quality services.

What are we looking for?

Essential qualifications

• ITIL Foundation certification.

Essential knowledge and experience

• Experience supporting and administering business applications in a similar role.
• Strong application configuration, support and troubleshooting experience.
• Ability to analyse business and technical requirements and translate them into effective solutions.
• Experience diagnosing issues and implementing resolutions efficiently.
• Experience working with both technical and non-technical stakeholders.
• Strong customer focus and commitment to service excellence.

Why join RBH?

In addition to a competitive salary and ongoing development opportunities, you'll benefit from:

• 30 days annual leave plus bank holidays.
• Option to buy up to 5 additional days annual leave.
• An additional 5 days leave after 5 years' service.
• Pension scheme with employer contributions matched up to 8%; death in service benefit.
• Flexible smart working arrangements.
• Healthcare cashback plan, virtual GP access and subsidised gym membership.
• Employee Assistance Programme available 24/7.
• Paid volunteering days.
• Enhanced family-friendly policies.

Diversity, Inclusion & Belonging

RBH is committed to creating an inclusive workplace where everyone feels valued, respected and supported. We operate a Guaranteed Interview Scheme for applicants who declare a disability and meet the minimum requirements of the role.

Artificial Intelligence

We recognise that AI can be a useful tool when preparing applications. However, all information, examples and achievements included in your application must be truthful, accurate and based on your own experience.