IT Application Support Technician

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a multi-award-winning airport as part of the IT Project & Services Department! This exciting role offers you the chance to work on various IT projects, providing support and implementation for critical systems. If you have a passion for Information Technology and are eager to develop your skills in a supportive environment, this is the perfect opportunity. With generous annual leave, a contributory pension scheme, and access to on-site health support, you will thrive in a dynamic workplace that values inclusivity and employee wellbeing.

Benefits

Generous annual leave entitlement

Access to contributory pension scheme

On-site occupational health support

On-site physiotherapist

Employee assistance support

Subsidised private healthcare

Employee discounts at airport outlets

Company and performance-related bonus scheme

Membership to on-site gym

Qualifications

• Understanding and interest in Information Technology.
• Experience in ICT support roles is desirable.

Responsibilities

• Providing support to service desk queries and IT project implementation.
• Participating in the 24/7 on-call system for critical IT systems.

Skills

SQL administration

IT Project implementation support

Cyber security promotion

Problem-solving skills

Desktop/Server support

Network/Comms support

Education

Relevant IT qualification or experience

Tools

SharePoint

M365

Job description

Social network you want to login/join with:

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Client:

Newcastle International Airport Ltd

Location:

Newcastle upon Tyne, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

aa944f1f912e

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

About Your Airport

Want to join the 'Best Airport In The World'?

Newcastle International Airport is home to 17 airline partners and connects over 5 million passengers to 80 direct, and over 300 one stop destinations, each year.

The Airport contributes over £1bn in GVA to the region’s economy and supports over 3,000 jobs across the North East.

The multi-award-winning Airport delivers best in class customer service, having invested over £20m in a passenger experience in recent years. In 2024 the Airport was crowned ‘Best in the World’ at the prestigious Routes World conference. It was also ranked in the top ‘very good’ category in the CAA’s Airport Accessibility audit, reflecting on the exceptional service the Airport provides its passengers living with disabilities.

Newcastle International Airport is the primary international gateway to North East England and offers visitors easy access to a region rich in historical heritage, which benefits from blue flag beaches and dramatic landscapes, combined with a breadth of contemporary culture associated with life in a vibrant modern city.

About the role

We are looking for an enthusiastic individual to join the IT Project & Services Department. This is an exciting opportunity to join our team as the business is currently working on several IT projects to support the airport. You will be working within a multi-disciplined IT department, delivering a wide variety of tasks including support, design, and project implementation.

The position is ideal for applicants who have an understanding and interest in Information Technology, where they would like to further develop their knowledge and experience within a supportive environment. We are also interested in applicants who have experience working in a broader ICT support role, or who have gained relevant skills and/or experience and are looking to move into a career within IT.

Some of the main duties and responsibilities include: Desirable Skills

• SQL administration Airport applications support SharePoint / M365
• Providing support to service desk queries Desktop/Server support NetworkComms support
• IT Project implementation support Cyber security promotion
• Documentation and Administration To actively partake in the 24/7/365 on-call system, providing support for critical IT systems & incidents as required. Ability to work with third party suppliers and contractors
• The ability to think logically
  
• The ability to work well in a team
  
• Problem-solving skills
  
• The ability to prioritise your workload

This is an excellent opportunity to move into a varied role and have input into a broad range of system and projects.

Please note: You will required to hold a full UK driving licence for this role

Why come onboard?
Generous annual leave entitlement
Access to contributory pension scheme
On-site occupational health support
On-site physiotherapist
Employee assistance support
Subsidised private healthcare
Employee discounts at airport Park & Fly / retail / catering outlets
Company and Performance related bonus scheme
Membership to our on-site gym

This post requires access through the Critical Part at the Airport and therefore in line with Department for Transport regulations; you will be required to demonstrate during the recruitment process, that you have no relevant criminal record.

Newcastle Airport Limited promotes the equality of opportunity.

Being part of the Disability Confident Commitment means that we want to ensure all our organisational policies and processes are accessible and inclusive to everyone. This includes our recruitment strategies, and we welcome applications from all prospective candidates.