IT Application Support Analyst

Prevent Group; West Kilbride; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as an IT Application Support Analyst, where your contributions are valued and rewarded. In this hybrid role, you will provide crucial 2nd line application support, ensuring the smooth operation of vital business applications. You'll engage with users to troubleshoot issues, manage relationships across teams, and conduct user acceptance testing to guarantee application readiness. With a commitment to employee development, this role offers award-winning training opportunities and a flexible rewards package, including generous holiday allowances and a strong pension scheme. If you're ready to take the next step in your career and make a real impact, this position is perfect for you.

Benefits

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension scheme

Mental health awareness support

24-7 employee assistance helpline

Qualifications

• Strong practical experience in IT change management.
• Demonstrable experience of delivering at pace in an IT environment.

Responsibilities

• Provide 2nd line application support to end users.
• Manage relationships and influence key colleagues effectively.
• Perform user acceptance testing before application changes.

Skills

IT change management

Stakeholder management

ITIL best practice

Quality control certification

Collaboration skills

Knowledge of hire industry

Job description

About The Role

Are you looking for the next career move to a Company that really values your contribution and can offer you award-winning training opportunities? People truly are at the heart of our business and we believe in empowering our colleagues to develop their skills, make decisions and take on new responsibilities.

In the role of IT Application Support Analyst, you will provide reactive and proactive 2nd line application support to end users. Troubleshoot and resolve incidents and questions relating to applications, systems, and business processes. The applications will predominantly be front of house and are vital to the business, so providing a timely fix to the incidents or logging with the development teams is vital.

Additionally, you will be responsible for ensuring that user acceptance testing has been completed before applications changes are released into the production environment.

Key Responsibilities

• Influence key colleagues and manage relationships effectively whilst building long-term strategic relationships, communicating clearly and regularly with people at all levels.
• Replicate customer issues to identify the source of a problem.
• Contact customers in order to gather more information/resolve issues.
• Act as a second triage to determine if there is a bug in the software or a training need has been identified.
• Resolve small application issues that a change is not required for.
• Assist Problem Management with identification and resolution of Problem tasks, with an overall view of resolving Problems identified by trend analysis.
• Perform & coordinate user acceptance testing ensuring application readiness prior to release.

This role is hybrid working. What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry-leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards, and a great Company pension scheme.

About You

If you join the team, we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations. To succeed in this role you will need:

• Strong practical experience in IT change management.
• Experience of managing internal and external key delivery partners and teams.
• Demonstrable experience of delivering at pace in an IT environment.
• Ability to collaborate across teams and department boundaries.
• Certification of quality control.
• A good understanding of ITIL best practice.
• Knowledge of the hire industry (Desirable).

About Us

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US, and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government, and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers, so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety, and wellbeing are really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services, and financial wellbeing support.