IT Application Support Analyst

Sunbelt Rentals UK & Ireland; Warrington; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as an Applications Support Analyst, where you will manage User Acceptance Testing and ensure software quality during project deliveries. This role involves collaborating with business stakeholders, developing high-quality test cases, and facilitating UAT cycles. With an industry-leading rewards package and opportunities for professional growth, this position promises to be both challenging and rewarding. Be part of a successful team that values your contributions and offers a supportive environment for your career advancement.

Benefits

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Great company pension scheme

Qualifications

• Experience in managing UAT phases and producing test cases.
• Ability to diagnose customer issues and communicate effectively.

Responsibilities

• Manage relationships and communicate with stakeholders at all levels.
• Coordinate user acceptance testing to ensure application readiness.

Skills

User Acceptance Testing (UAT)

Test Planning

Defect Identification

Regression Testing

Customer Communication

Relationship Management

Job description

Job Opportunity: Applications Support Analyst

Are you ready to take the next step in your career with a company that truly appreciates your contributions and provides award-winning training opportunities? We have an exciting opportunity to join our IT team as an Applications Support Analyst.

Role Overview: In the role of IT Application Support Analyst, you will manage the User Acceptance Testing (UAT) phase of projects, ensuring the proper review and sign-off of technology changes by business stakeholders. This ensures the quality, reliability, and usability of software systems during project deliveries, in line with business requirements and functional designs within the IT function.

The successful candidate will partake in the full SDLC (software delivery lifecycle) process, aligning business outcomes and requirements to designs, contributing to timeline estimation and planning. You will produce high-quality UAT test cases, report on progress, and ensure the completion and evidencing of UAT sign-off by the appropriate business stakeholders, including business product owners.

Key Responsibilities

1. Influence key colleagues and manage relationships effectively while building long-term strategic partnerships. Communicate clearly and regularly with individuals at all levels.
2. Diagnose and replicate customer issues to identify the root cause of problems.
3. Contact customers to gather additional information and resolve issues.
4. Serve as a secondary triage to determine whether an issue is due to a software bug or a training requirement.
5. Develop test cases for end users concerning the application.
6. Report progress during UAT cycles.
7. Coordinate and facilitate user acceptance testing to ensure application readiness prior to release.

Key UAT Responsibilities include:

1. User acceptance testing
2. Test planning, case design, and execution
3. Defect identification and reporting
4. Regression testing

What We Offer

Join a highly successful FTSE100 company, the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including a generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards, and a great company pension scheme.