Application Support Analyst

Ardent; Warrington; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

An established industry player seeks an Application Support Analyst to join their dynamic team. This role involves supporting the Atlas database, providing essential 1st and 2nd line application support, and ensuring data integrity across various projects. The ideal candidate will have a passion for technology and a desire to learn, while contributing to impactful infrastructure projects. With a commitment to personal and professional growth, this company offers a supportive environment that values innovation and teamwork. If you are eager to make a difference and grow your career, this opportunity is perfect for you.

Benefits

Smart Working Policy

Medical health plan

Coaching

Cycle to Work

Electric Car Scheme

Enhanced maternity and paternity pay

Qualifications

• Degree in Software Development or related field preferred.
• Experience with T-SQL and data management is essential.

Responsibilities

• Provide 1st and 2nd line support for the Atlas application.
• Conduct data integrity checks and generate reports.

Skills

T-SQL

Data Querying

Microsoft Excel

VBA

Python Scripting

HTML/CSS

Communication Skills

Interpersonal Skills

Education

Degree in Software Development

Degree in Computer Science

Degree in Data Analytics

Tools

Microsoft Office

Job description

Application Support Analyst

Location: Warrington, with travel as required (we offer Hybrid working supported by a Smart Working Policy)

Full Time or Part Time: Full Time

Directorate: Digital Solutions

Company Overview:

Ardent is the UK’s leading provider of land, consent management and stakeholder engagement services to support major infrastructure and regeneration projects from concept to delivery.

We are Project Managers, Chartered Surveyors, Transport Planners and Land Referencers, based in London, Birmingham, Warrington, Leeds, Glasgow and Dublin and supporting projects throughout the UK and Ireland.

Established in 1992 to provide a 'one stop shop’ for land and property matters for major infrastructure projects, our client portfolio includes some of the biggest players across our four core sectors of transport, renewables, utilities and regeneration.

We are passionate about delivering life-improving change for communities and future generations and we are proud to play a key role in facilitating and delivering the UK and Ireland’s net zero agenda, improving connectivity, enabling the repurposing of high streets and town centres and delivering new homes for the people who need them most.

Purpose of the role:

The Application Support Analyst will be required to support the Atlas Development lead in day-to-day maintenance of the Atlas database and to carry out project specific tasks listed below.

Duties involve:

• Provide 1st and 2nd line support for the Atlas application.
• Querying the Atlas database and producing required reports.
• Conduct and document data integrity checks on project datasets to ensure a high standard of data quality.
• Data validation checks prior to imports.
• Data imports into Atlas including the bulk upload of project related documents.
• Creation of relevant business process documentation.
• Conducting testing procedures on recent developments to the database. (Training provided)
• Initial creation of new projects on the Atlas database.
• Project maintenance for existing projects.
• Monitoring Team inbox responding to queries from within the business and clients.
• Creating users for the database and assigning the relevant roles and responsibilities.
• Querying the database and generating project specific reports as requested by project team members.
• Initial troubleshooting of the database as issues arise.
• Testing updates and developments implemented by the development team.

Experience / skills required:

• Working towards either a degree qualification in Software Development or a related field such as Computer Science or Data Analytics.
• Experience using T-SQL.
• Querying/Creating/Updating Data.
• Creation of stored procedures and views.
• Experience of using Microsoft Excel.
• Conditional formatting and use of functions.
• Experience using VBA in Microsoft Excel.
• Familiarity with other Microsoft Office applications (Outlook, Word etc).
• Understanding of Python scripting.
• Understanding of HTML CSS.
• Excellent communication skills in written and spoken English.
• Good interpersonal skills and good team player.
• Flexibility and adaptability in the range of work undertaken and deliver it with enthusiasm.
• Self-motivated and keen to motivate others.

Behavioral Skills Required:

• Thirst for Knowledge: We embrace opportunities to learn and improve for personal and professional growth.
• Own It: We do what we say we will. We own our individual actions, are accountable for them and take pride in adding value.
• Be the Difference: Focus energy to make things happen. Be beyond process. Stand up, Stand out.
• Enjoy the Journey: Have fun, be engaged and be proud to be Ardent.
• Adapt: We drive change and innovation to deliver growth and new opportunities in an ever-changing world.

Ardent is an equal opportunities employer that is committed to inclusion and diversity. We positively encourage applications from suitably qualified and eligible candidates regardless of race, colour, religion or belief, age, sexual orientation, gender identity/expression, disability status or other legally protected characteristics.

With people at the core of our business, we offer employees an unrivalled career opportunity rather than simply a job. In a fast growing organisation, we train, develop and support our staff to grow and achieve their career goals. This is supported by a number of initiatives to look after the wellbeing of our employees whilst allowing employees to work flexibility and maintain a positive work life balance.

We offer an attractive benefits package to include:

• Smart Working Policy
• Medical health plan
• Coaching
• Cycle to Work
• Electric Car Scheme
• Enhanced maternity and paternity pay

Interested? Get in touch!

Should you be interested in hearing more about the position or wish to send your CV to [e-mail] or contact Stuart Thomas at [e-mail].

Seniority level: Entry level

Employment type: Full-time

Job function: Analyst, Administrative, and Information Technology

Industries: Real Estate, IT Services and IT Consulting, and Digital Accessibility Services