IT Applications Support Analyst

Nexperia; Manchester; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a dynamic and innovative team as an Applications Support Analyst in a leading semiconductor company. This role offers a unique opportunity to support and enhance software applications crucial to wafer manufacturing processes. You'll collaborate with diverse teams, troubleshoot application issues, and contribute to continuous improvement initiatives. With a focus on professional development, flexible working arrangements, and a commitment to diversity and inclusion, this position is perfect for tech-savvy individuals eager to make a significant impact in a global organization. Embrace the chance to grow your career while working with cutting-edge technologies in a supportive environment.

Benefits

Hybrid working policy

33 days annual leave

Flexible benefits scheme

Enhanced sick pay

On-site medical centre

Subsidised canteen

Employee assistance programme

Retail and entertainment reductions

Sports and social clubs

Funded academic support up to PhD level

Qualifications

• Bachelor's degree in Computer Science or equivalent experience required.
• Strong technical aptitude and problem-solving skills essential.

Responsibilities

• Serve as the primary contact for application issues and troubleshooting.
• Collaborate with teams to translate business requirements into technical solutions.

Skills

Application Support

Linux Systems

Problem-Solving

Analytical Skills

Interpersonal Skills

Shell Scripting

Database Concepts

Education

Bachelor's Degree in Computer Science

Equivalent Practical Experience

Tools

Manufacturing Execution Systems (MES)

Process Control Systems

Tool Automation

SQL

Oracle PL/SQL

Job description

Applications Support Analyst page is loaded

Applications Support Analyst

申请 locations Manchester time type Full time posted on 发布于 4 天前 job requisition id R-20011956

We are now seeking a dedicated and technically skilled Applications Support Analyst to join our manufacturing-focused Information Technology team. As an Applications Support Analyst, you will play a crucial role in maintaining and supporting the software applications used in our high-tech semiconductor wafer manufacturing processes. You will partner with various stakeholders across the business to identify and resolve application issues, provide user support and training, and ensure the smooth operation of critical systems. This is a varied position that provides you with an exciting platform to work on both reactive and proactive projects with a focus on pioneering continuous improvement. You will join a well-established and supportive local team whilst forming relationships with the wider global IT team at Nexperia.

This position offers an excellent opportunity for progression and your standard working hours include a 2 pm finish every Friday.

Key responsibilities will include

1. Serving as the primary point of contact for application-related issues, troubleshooting and resolving problems reported by end-users.
2. Collaborating with cross-functional teams to understand business requirements and translate them into technical solutions.
3. Providing technical support for applications used in the semiconductor wafer fab, including Manufacturing Execution Systems (MES), Process Control Systems, and Tool Automation.
4. Performing software installations, upgrades, and patches, ensuring compatibility and minimal disruption to production.
5. Developing and maintaining application documentation, including user manuals, standard operating procedures, and troubleshooting guides whilst monitoring application performance for potential issues.
6. Participating in the testing and validation of new applications or system enhancements.
7. Collaborating with software vendors and internal IT teams to resolve complex technical issues.
8. Staying up to date with industry trends and advancements in semiconductor manufacturing applications.

What our Applications Support Analyst will need

Essential

1. Bachelor's degree in Computer Science, Information Technology, a related field, or equivalent practical experience.
2. Experience or knowledge in application support and Linux systems.
3. Strong technical aptitude and ability to quickly understand and troubleshoot complex software applications or bugs.
4. Solid understanding of database concepts and query languages (e.g., SQL) for data retrieval and analysis.
5. Competency with shell scripting (e.g. CSH, KSH).
6. Excellent problem-solving and analytical skills to identify and resolve technical issues efficiently.
7. Strong interpersonal and communication skills to effectively interact with end-users and cross-functional teams.
8. Ability to prioritize and manage multiple tasks in a fast-paced environment whilst seeking out opportunities for improvement or change.
9. Flexibility to work occasional off-hours or weekends for critical system issues.

Beneficial

1. Oracle PL/SQL knowledge.
2. Experience with manufacturing software applications, such as MES (Manufacturing Execution System).
3. Knowledge of semiconductor fabrication processes and equipment.
4. Knowledge of automation protocols, such as SECS/GEM.

Why work for us?

Remuneration & Reward – Excellent package including competitive base salary, Annual Incentive Plan, contributory pension scheme, recognition rewards scheme, income protection, 12x salary life assurance and more.

Health & Wellbeing – Hybrid working policy post probationary period, 33 days annual leave including bank holidays, flexible benefits scheme, enhanced sick pay, on-site medical centre, subsidised canteen, employee assistance programme, retail and entertainment reductions, and a variety of sports and social clubs.

Professional Development – Possibility for funded academic support up to PhD level, employee goal setting and development plans, huge growth potential both internally and globally within the business, and the opportunity to contribute and work with cutting-edge technologies.

Corporate Social Responsibility & Sustainability – A global commitment to becoming carbon neutral by 2035, working with suppliers who embrace and comply with the Nexperia Supplier Code of Conduct, paid time off for every employee to support charitable work.

Diversity, Equity, and Inclusion – Corporate members of Neurodiversity in Business and a Disability Confident Employer. Dedicated Employee Resource Groups for Neuroinclusion, the LGBTQ+ community, and Women in Nexperia with a commitment to increase women in management positions to 30% by 2030.

As a company, we value diversity not just because it is the right thing to do but because diverse teams perform better. Our recruitment process is inclusive and accessible to all, and we consider all applicants fairly, as well as providing a safe work environment and reasonable adjustments where requested.

What happens next?

If you are excited about our IT Applications Support Analyst role, please click ‘Apply’ now.

We welcome your application even if you don't think you meet all the criteria, but you have some relevant experience. This position might not be for you, but the next one could be. Please feel free to contact us directly to discuss the position or the company in more detail.

Be Part of Something Bigger.

Talent acquisition based on Nexperia vacancies is not appreciated. Nexperia job adverts are Nexperia copyright material and the word Nexperia is a registered trademark.

D&I Statement

As an equal-opportunity employer, Nexperia values diversity not just because it is the right thing to do but because diverse teams perform better. We are dedicated to being inclusive, and a proof point of this dedication is that we were the main partner of the very first Dutch Paralympic Team NL House during the Paris 2024 Paralympic Games. Our recruitment process is inclusive and accessible to all, and we consider all applicants fairly, as well as providing a safe work environment and reasonable adjustments where requested.

In addition, we offer our colleagues the possibility to join employee resource groups such as the Pride Network Group or global and local Women's groups. Nexperia is committed to increasing women in management positions to 30% by 2030.

About Us

Nexperia is a world-class company in semiconductor development and in-house production. A proven global player with an entrepreneurial mentality. At our core is an 15,000+ strong international network with a singular focus. Built on passion and commitment to our work, belief in our goals and a drive to succeed regardless of the challenges we face. We support, reward and challenge individuals equally, in a dynamic and energetic environment.

Looking to push boundaries in a company where your talents can shine? Join TeamNexperia.