It Desktop Support- Luton,

Axiom Technologies; Luton; On-site; GBP 22,000 - 28,000; Full time

Job summary

Axiom Technologies in the United Kingdom is seeking an IT support resource to coordinate activities and deliver onsite/on-call assistance within the desktop computing environment. You will ensure timely, accurate service delivery to end-users across Windows, Apple, and virtual operating systems.

The role requires 2+ years of relevant experience, strong customer service, and the ability to travel 12-18 miles as needed. Freshers and IT students with IT backgrounds are welcome to apply.

Qualifications

• 2+ years of relevant experience.
• Freshers and IT Students welcome but with IT background.
• Willingness to travel 12-18 miles as required.
• Freelancers can apply.

Responsibilities

• Provide onsite/on-call end-user support within the desktop computing environment.
• Troubleshoot Windows, Apple, and virtual operating systems.
• Assist with OS deployment and software installations.

Skills

Windows OS

MS Office

Hardware troubleshooting

Printer support

Active Directory

Exchange

SCCM

Mobile devices

Education

PC/Laptop OEM Maintenance Certification

CompTIA A+ Certification

MCITP (Desktop)

MOS Certification

Tools

SCCM

Group Policy

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

• Desired Experience:
• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems ( Windows 7/8 and 10)
• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Personal Attributes

• Excellent End-user computing skills.
• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well-organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Windows OS (e.g. XP, Vista, Windows 7, 10)
• Microsoft Office applications
• PC/Laptop hardware
• PC/Laptop peripherals, including printers
• Mobile devices

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least one of the following:

• PC/Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 2+ years of relevant experience.
• Freshers and IT Students are also welcome but with IT backgrounds.
• Ready to travel 12-18 Miles as per the requirement.
• Freelancers can apply.