IT Analyst

Randstad Technologies Recruitment; Stevenage; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

37-hour working week

25 days Annual Leave

Performance-related annual bonus (up t

£15% Bonus

Employer-matched pension

BUPA Private Health Insurance

Inter-site travel expenses / mileage

Job summary

Randstad Technologies Recruitment is seeking a hands-on Digital & IT Analyst to manage site IT infrastructure across Stevenage and Loughborough. The role covers Tier 1/2 support, infrastructure, and local IT projects, with on-site duties four days a week in Stevenage and one day in Loughborough.

You will work with Windows, Active Directory, MDM, and ITSM tools, lead improvement initiatives, and ensure security/compliance across sites, while coordinating with external vendors and managing

Qualifications

• 5+ years of experience in broad IT support, infrastructure management, vendor coordination, and desktop support.
• Strong working knowledge of Windows OS, Active Directory, mobile device management, hardware repair, and ITSM ticketing tools (e.g., ServiceNow).
• Hands-on data analysis, continuous improvement methodologies, and project management.
• Active UK SC Clearance is ideal, or eligibility for SC Clearance (minimum 5 years continuous UK residency; open nationality).
• Ability to work on-site 4 days per week in Stevenage and 1 day per week in Loughborough.

Responsibilities

• Provide Tier 1 and 2 desk-side technical support for hardware, software, laptops, and mobile devices.
• Manage and support local site infrastructure across standard and air-gapped networks, including Active Directory, local servers, backup solutions, LAN/WAN, and disaster recovery.
• Manage external IT vendors and oversee hardware/software procurement.
• Lead local infrastructure projects using continuous improvement techniques and project management standards (Agile preferred).
• Act as site control owner for IT security and compliance standards, including Cyber Essentials, CMMC, and SOX key controls.
• Monitor site KPIs, track support tickets, and maintain systems documentation.

Skills

IT support

Infrastructure management

Vendor coordination

Desktop support

Data analysis

Continuous improvement

Project management

SC Clearance

Tools

ServiceNow

Backup solutions

Job description

Job Title: Digital & IT Analyst (Infrastructure Site Leader)

Location: Stevenage (4 days/week) & Loughborough (1 day/week - travel expenses/mileage covered)

Working Hours: Full-Time, On-Site (37 hours/week)

Role Overview

We are seeking a hands-on Digital & IT Analyst to deliver Tier 1/2 technical support and manage site IT infrastructure across two operational locations. Supporting an site of ~80 engineering and production staff, this role combines desk-side support, hardware and vendor management, data analysis, continuous improvement, and local IT project delivery.

Key Responsibilities

• Provide Tier 1 and 2 desk-side technical support for hardware, software, laptops, and mobile devices.
• Manage and support local site infrastructure across standard and air-gapped networks, including Active Directory, local servers, backup solutions, LAN/WAN, and disaster recovery.
• Manage external IT vendors and oversee hardware/software procurement.
• Lead local infrastructure projects using continuous improvement techniques and project management standards (Agile preferred).
• Act as site control owner for IT security and compliance standards, including Cyber Essentials, CMMC, and SOX key controls.
• Monitor site key performance indicators (KPIs), track support tickets, and maintain systems documentation.

Requirements & Qualifications

• Experience: 5+ years in broad IT support, infrastructure management, vendor coordination, and desktop support.
• Technical Proficiency: Strong working knowledge of Windows OS, Active Directory, mobile device management, hardware repair, and ITSM ticketing tools (e.g., ServiceNow).
• Project & Analytical Skills: Hands-on experience in data analysis, continuous improvement methodologies, and project management.
• Security Clearance: Active UK SC Clearance is ideal, or eligibility for SC Clearance (minimum 5 years continuous UK residency; open nationality excluding restricted nations).
• Travel Flexibility: Ability to work on-site 4 days per week in Stevenage and 1 day per week in Loughborough.

Package & Benefits

• 37-hour working week
• 25 days Annual Leave
• Performance-related annual bonus scheme (up to 15%)
• Highly competitive employer-matched pension plan
• BUPA Private Health Insurance
• Inter-site travel expenses / mileage reimbursement covered

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.