IT Analyst

Randstad Staffing; Stevenage; On-site; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Bonus up to 15%

Pension plan

BUPA Private Health Insurance

Travel expenses reimbursement

25 days annual leave

Job summary

Randstad Staffing is seeking a hands-on Digital & IT Analyst to deliver Tier 1/2 desk-side support and manage site IT infrastructure across Stevenage and Loughborough. The role covers hardware, software, local servers, AD, and vendor coordination in a fast-paced manufacturing environment.

You will drive continuous improvement, coordinate IT projects, monitor KPIs, and ensure compliance with Cyber Essentials and SOX controls. On-site, 37 hours weekly, travel reimbursed where needed.

Qualifications

• 5+ years in broad IT support, infrastructure management, vendor coordination, and desktop support.
• Strong working knowledge of Windows OS, Active Directory, mobile device management, hardware repair, and ITSM tools (e.g., ServiceNow).
• Hands-on data analysis, continuous improvement methodologies, and project management experience.
• Active UK Security Clearance is ideal, or eligibility for SC Clearance (minimum 5 years UK residency).
• Travel to Stevenage 4 days/week and Loughborough 1 day/week; on-site role.

Responsibilities

• Provide Tier 1 and 2 desk-side technical support for hardware, software, laptops, and mobile devices.
• Manage and support local site infrastructure across AD, local servers, backups, LAN/WAN, and disaster recovery.
• Manage external IT vendors and oversee hardware/software procurement.
• Lead local infrastructure projects using continuous improvement techniques and Agile project management.
• Act as site control owner for IT security and compliance standards (Cyber Essentials, CMMC, SOX).
• Monitor site KPIs, track tickets, and maintain system documentation.

Skills

IT infrastructure

Active Directory

Windows OS

Mobile device Mgmt

Vendor coordination

Project management

UK SC Clearance

Tools

ServiceNow

Job description

Job Title: Digital & IT Analyst (Infrastructure Site Leader)

Location: Stevenage (4 days/week) & Loughborough (1 day/week - travel expenses/mileage covered)

Working Hours: Full-Time, On-Site (37 hours/week)

Role Overview We are seeking a hands-on Digital & IT Analyst to deliver Tier 1/2 technical support and manage site IT infrastructure across two operational locations. Supporting an site of ~80 engineering and production staff, this role combines desk-side support, hardware and vendor management, data analysis, continuous improvement, and local IT project delivery.

Key Responsibilities

• Provide Tier 1 and 2 desk-side technical support for hardware, software, laptops, and mobile devices.

• Manage and support local site infrastructure across standard and air-gapped networks, including Active Directory, local servers, backup solutions, LAN/WAN, and disaster recovery.

• Manage external IT vendors and oversee hardware/software procurement.

• Lead local infrastructure projects using continuous improvement techniques and project management standards (Agile preferred).

• Act as site control owner for IT security and compliance standards, including Cyber Essentials, CMMC, and SOX key controls.

• Monitor site key performance indicators (KPIs), track support tickets, and maintain systems documentation.

Requirements & Qualifications

• Experience: 5+ years in broad IT support, infrastructure management, vendor coordination, and desktop support.

• Technical Proficiency: Strong working knowledge of Windows OS, Active Directory, mobile device management, hardware repair, and ITSM ticketing tools (e.g., "ServiceNow").

• Project & Analytical Skills: Hands-on experience in data analysis, continuous improvement methodologies, and project management.

• Security Clearance: Active UK SC Clearance is ideal, or eligibility for SC Clearance (minimum 5 years continuous UK residency; open nationality excluding restricted nations).

• Travel Flexibility: Ability to work on-site 4 days per week in Stevenage and 1 day per week in Loughborough.

Package & Benefits

• 37-hour working week

• 25 days Annual Leave

• Performance-related annual bonus scheme (up to 15%)

• Highly competitive employer-matched pension plan

• BUPA Private Health Insurance

• Inter-site travel expenses / mileage reimbursement covered