IT Analyst

Arnold & Porter LLP; Greater London; Hybrid; GBP 34,000 - 48,000; Full time

Job summary

Arnold & Porter LLP in London seeks an IT Analyst to provide first-line technical support for users in London and abroad, resolving hardware, software, mobile, printing, connectivity, and conferencing issues. You will install and deploy desktops and mobile devices, set up AV for meetings (Teams, Zoom, WebEx), support onboarding, and collaborate with IT, Security, Training, and Procurement.

Experience in a professional services firm and knowledge of Windows, M365, remote access, and mobile

Qualifications

• Experience providing technical support to end users in a professional or enterprise environment.
• Good working knowledge of Windows, Microsoft 365, remote access, and mobile devices (iPhone/iPad/Android).
• Professional, approachable manner with discretion handling confidential information.
• Desirable: experience in a law firm or professional-services environment; Microsoft/ITIL certifications.

Responsibilities

• Provide first-line technical support to users in London and international locations.
• Resolve hardware, software, mobile, printing, connectivity and conferencing issues; document work in ServiceNow.
• Install, configure and deploy desktops, laptops and mobile devices; set up AV/conferencing for meetings.
• Support onboarding for new joiners; collaborate with IT, Security, Training, Applications, Network Operations, and Procurement.
• Flexible hours and occasional travel to other international offices.

Skills

Windows OS

Microsoft 365

End-user support

Mobile devices

Networking basics

Tools

ServiceNow

Job description

IT Analyst

Location: London

Full-time, 35 hours per week | Monday–Friday, 9.30am–5.30pm

We are seeking a client-focused IT Analyst to join our London office and provide responsive, high-quality first-line technical support to users in London and our international locations. You will resolve day-to-day hardware, software, mobile device, printing, connectivity, and conferencing issues, in person and remotely, including matters escalated by the IT Help Desk. You will take ownership of your incidents and service requests, keep users informed, and record your work accurately in ServiceNow and the IT knowledge base, escalating complex issues where appropriate.

Alongside day-to-day support, you will install, configure, and deploy desktops, laptops, and mobile devices; set up and support audio-visual and conferencing equipment, including Microsoft Teams, Zoom, and WebEx, for meetings and events; and support technology onboarding for new joiners. You will collaborate with colleagues across IT, Information Security, Training, Applications, Network Operations, and Procurement, and suggest practical improvements to our processes and user experience. We are looking for someone with experience providing technical support to end users in a professional or enterprise environment, a good working knowledge of Windows, Microsoft 365, remote access, and iPhone, iPad, and Android devices, and a professional, approachable manner. You will be well organised, comfortable managing several tasks in a busy environment, and discreet in handling confidential information. Experience in a law firm or other professional-services environment, and a Microsoft, ITIL, or technical support certification, are desirable. The role requires flexibility to work additional hours, alternate shifts, or overtime when needed, and occasional travel to other international offices.

Closing date: Tuesday November 3, 2026

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Arnold & Porter is an equal opportunityemployer that does not discriminate on the basis of race, color, creed, religion, national origin, sex, pregnancy and childbirth (including breastfeeding and related medical conditions), age, marital or partnership status, familial status, sexual orientation, gender, gender identity, gender expression, transgender, physical or mental disability, medical condition, family leave status, citizenship status, immigration status, ancestry, genetic information, military or veteran status, or any other characteristic protected by local, state or federal laws, rules or regulations. Our Firm's equal opportunity policy applies to all employment practices and terms and conditions, including, without limitation, recruitment, employment, assignment, training, compensation, benefits, promotions, disciplinary action and terminations. For purposes of the firm's Anti-discrimination and Anti-harassment Policies, the term "race" includes, without limitation, traits historically associated with race, including, but not limited to, hair texture and protective hairstyles, such as braids, locks, and twists.

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