IT Account Manager

context recruitment; Bolton; Hybrid; GBP 60,000; Full time

Job summary

An innovative firm is on the lookout for a driven IT Account Manager to join their dynamic team in Bolton. This role is pivotal in managing a portfolio of SME clients, ensuring exceptional service and fostering long-term relationships. With a focus on account management and opportunities for upselling, you will collaborate closely with the sales team to meet client needs. The company prides itself on offering significant training and progression opportunities, making this an exciting chance for career advancement. If you're passionate about delivering outstanding customer service and eager to grow within a supportive environment, this role is perfect for you.

Benefits

Significant training opportunities

Career progression

Flexible working hours

Hybrid working model

Qualifications

• Proven track record in Account Management within a competitive sales environment.
• Strong customer focus with excellent communication and interpersonal skills.

Responsibilities

• Build and maintain strong relationships with existing clients.
• Develop proposals that encompass the customers' needs and objectives.
• Work alongside other departments to ensure end-to-end service.

Skills

Account Management

Customer Service

Communication Skills

Interpersonal Skills

Sales Skills

Education

Experience in Account Management

Experience with Managed Services

Tools

M365

Azure

Managed Networks

Security Solutions

Job description

IT Account Manager

Context IT are seeking a driven, customer-focused Account Manager for our IT Managed Services Provider client based in Bolton. As an Account Manager, you'll form an integral part of their client-facing team, acting as the first point of contact for a portfolio of between 80-100 SME clients.

As an Account Manager, you will be reporting to the Head of Sales and will work in tandem with the sales team to build direct relationships and ensure the longevity of key customers. You will be expected to maximise the potential of existing clients by understanding and identifying key requirements, whilst maintaining exceptional customer service throughout. This position is 80% account management, with 20% being new business (upselling/cross selling).

This is a fantastic opportunity for an Account Manager with some previous experience to quickly progress their career and join a business that offers significant training & progression opportunities.

Responsibilities include:

1. Build and maintain strong relationships with existing clients.
2. Exceed expectations with a personable and proactive approach.
3. Develop proposals that encompass the customers' needs and objectives.
4. Build a strong pipeline by identifying opportunities with existing clients.
5. Become an industry expert, empathising and relating to your customer's needs.
6. Work alongside other departments to ensure end-to-end service.
7. Become a trusted business advisor for your customers.

Experience/Qualifications:

1. Previous Account Management experience with a proven ability to succeed in a competitive sales environment.
2. Experience managing both Enterprise and SME clients within a Managed Services Provider environment.
3. Knowledge of Managed Services (M365, Azure, Managed Networks, and Security).
4. A strong customer focus mentality coupled with excellent communication and interpersonal skills is essential.

Hybrid - 1 day per week needed in their Bolton office.

Paying up to 60k basic with double OTE.

Must be eligible to work in the UK.