IST26/02 - IT Support Technician

PRM Limited; Lisburn; On-site; GBP 25,000 - 35,000; Full time

Job summary

PRM Limited, located in Lisburn, seeks an IT Support Technician. You will support a diverse range of IT systems and troubleshoot issues, ensuring high standards of system performance. This role involves managing support calls, assisting users, and maintaining hardware and software.

As part of a multi-site organization, your responsibilities will encompass hardware repairs, software installation, and compliance with security protocols. Join us in modernizing and upscaling our IT systems.

Qualifications

• Proven ability to troubleshoot IT issues efficiently.
• Experience in supporting hardware and software.
• Skilled in managing user accounts and access rights.

Responsibilities

• Serve as the first point of contact for IT support.
• Process support calls and manage several open tickets.
• Investigate, diagnose, and solve software and hardware issues.

Skills

Troubleshooting

Technical Support

Network Management

Computer Hardware Installation

Software Installation

Tools

Office 365

ODBC Reports

Job description

IT Support Technician (Ref: IST26/02)

As an IT Support Technician you will be joining one of the largest distributors of chilled foods throughout Ireland. You will be supporting a broad range of systems and technologies developing a skillset in all areas of IT. The successful applicant will be responsible for ensuring systems are running smoothly and supported to the highest standards. Must be able to perform troubleshooting to resolve IT issues and ensure all support calls and requests are dealt with appropriately and in accordance with defined policies and procedures.

This is a great opportunity to join us as we embark on the journey to improve, modernise and upscale existing systems by utilising industry leading Sales, Distribution and Logistics technologies.

Key Tasks & Responsibilities

1. Serving as the first point of contact for IT support within the multi-site organisation.
2. Process support calls and promote use of Helpdesk.
3. Prioritising and managing several open tickets and mini projects at one time.
4. Direct unresolved issues to the next level of support personnel.
5. Supporting people whenever they encounter challenges with technical equipment and network devices.
6. Knowledge sharing to enable end users to understand how and why certain issues have evolved – especially when users can help themselves or avoid repeat support requests.
7. Investigating, diagnosing and solving software and hardware issues.
8. Document technical knowledge in the form of notes and manuals.
9. Ensure the organisation’s hardware and software is adequately maintained.
10. Repairing equipment and replacing parts.
11. Installing and configuring computer hardware, software, systems, networks, printers and scanners.
12. Planning and undertaking scheduled maintenance upgrades.
13. Identify and suggest possible improvements on procedures.
14. Setting up accounts for staff, ensuring appropriate access rights are assigned to both systems, facilities and security systems.
15. Ensure users receive introductory system training while promoting best practice.
16. Assign and manage Office 365 user software licences.
17. Ensure mobile communication sims and smartphones are managed, maintained and comply with security policies.
18. Maintain phone system, voicemail and cordless handsets.
19. Managing stocks of equipment, consumables and other supplies.
20. Create and maintain ODBC Reports.
21. Ensure the reliable transmission of EDI.
22. To assist the IT Manager with implementing the IT strategy.
23. Carry out weekly fire alarm testing throughout the premises.

We are an Equal Opportunities Employer.