IT Support Administrator

Allscreens Nationwide Ltd; Bargeddie; On-site; GBP 18,000 - 28,000; Full time

Job summary

Allscreens Nationwide Ltd in the United Kingdom is seeking a proactive IT Support Assistant to assist the Data Analyst and IT Support Officer with installing and configuring computer systems, diagnosing faults, and solving technical issues both over the phone and in person.

You will handle first-line user support, help with new equipment setup, monitor IT systems, and contribute to project rollouts while documenting processes and maintaining security precautions.

Qualifications

• Interest in IT and problem-solving.
• Strong communication and a positive attitude.
• Time management and willingness to learn.
• PC literate with analytical skills and ability to interpret data.
• Experience communicating IT information clearly.
• GCSEs including Maths and English or equivalent.
• Ability to resolve complex issues and work systematically.

Responsibilities

• Provide first-line IT support to users across the business.
• Troubleshoot and resolve hardware and software issues.
• Assist with setting up new equipment and user accounts.
• Monitor and maintain IT systems and networks.
• Document processes and update helpdesk tickets.
• Get involved with IT projects and rollouts.
• Help to create manuals on accessing servers, logging in to private networks or using new software.
• Provide a record of any support calls and log repairs to hardware.
• Create an adequate supply of IT-related stock for the business.

Skills

Problem-solving

Strong communication

Time management

PC literate

Analytical skills

IT incident handling

Initiative

Security awareness

Teamwork

Customer service

Education

GCSEs including Maths and English

Job description

The purpose of the role will be supporting the Data Analyst and IT Support Officer in all aspects of installing and configurating computer systems, diagnose hardware and software faults and solve technical and application problems, either over the phone or in person. You'll cover one or more areas of expertise by assisting in the production of deliverables for our client's Operations across UK and Ireland, ensuring controls are enforced across the business.

Provide an end-to-end excellent fleet service to the business ensuring that transactional fleet activities are carried out with the agreed KPI's and that a consistent approach is delivered whilst maintaining operational excellence in the most efficient way.

Key Duties

The tasks will be varied and include:

• Provide first-line support to users across the business.
• Troubleshoot and resolve hardware and software issues.
• Assist with setting up new equipment and user accounts.
• Monitor and maintain IT systems and networks.
• Learn how to document processes and update helpdesk tickets.
• Get involved with IT projects and rollouts.
• Helping to create manuals on accessing servers, logging in to private business networks or using a new software package.
• Providing a record of any support calls.
• Log all repairs to hardware.
• Creating an adequate supply of IT-related stock for a business, such as cables, routers, adapters and any other equipment necessary for the functioning of their systems.

Other Responsibilities

Uphold, safeguard and promote the organisation's values and philosophy particularly but not limited to ethics, integrity, health and safety and corporate social responsibility, as referred to within the Company's relevant policies and Code of Conduct.

Please note that Job Descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

Knowledge and Skills Required

• A genuine interest in IT and problem-solving.
• Strong communication skills and a positive attitude.
• Good time management and willingness to learn.
• PC literate with excellent analytical skills with the ability to interpret raw data and translate it into clear, concise information.
• Experience of communicating IT information to individuals and ability to think long term.
• Educated to GSCE level including Mathematics and English (or equivalent).
• Ability to apply knowledge and creativity to resolve complex issues.
• Demonstrate a highly organised, systematic and forward-looking approach to undertaking key priorities.
• Strong communication and presentation skills.
• The confidence to challenge current practices and initiate new ones to improve efficiency.
• Practical IT support skills on the job.
• Industry tools, software, and troubleshooting techniques.
• Computer security.
• Ability to use own initiative and see the bigger picture.