IP Renewal Account Manager – Remote & Client-Focused

RWS; United Kingdom; Remote; GBP 50,000 - 85,000; Full time

Job summary

RWS is seeking an experienced IP Renewal Service Manager to own a portfolio of client relationships and drive renewal-related activities across UK and remote teams. The role focuses on maintaining high client satisfaction, accurate invoicing, and proactive risk management.

You will collaborate with Payments Hub, Finance, Sales, Onboarding, and Data Integrity teams to ensure timely renewals and data accuracy while identifying opportunities for process improvements and risk mitigation.

Qualifications

• At least 6 years of direct customer service and account management in IP industry.
• Strong written and verbal communication with clients and internal teams.
• Analytical and problem-solving skills for handling complex client issues.

Responsibilities

• Act as the primary relationship owner for a portfolio of client accounts for renewal-related inquiries.
• Proactively manage multiple accounts ensuring timely communications and project delivery.
• Drive retention and satisfaction by understanding client needs and delivering expert service.
• Join customer care calls and contribute insights for strategic reviews.
• Analyze data to inform strategy and improve service delivery.
• Oversee end-to-end renewal process from instructions to invoicing.
• Collaborate with Payments Hub to support billing operations and credit notes.
• Coordinate with Sales, Onboarding and Data Integrity teams to ensure smooth onboarding and data accuracy.

Skills

Account management

Client relationship

IP industry knowledge

Renewals process

Data analysis

Communication

Project management

Job description

RWS is seeking an experienced IP Renewal Service Manager to own a portfolio of client relationships and drive renewal-related activities across UK and remote teams. The role focuses on maintaining high client satisfaction, accurate invoicing, and proactive risk management.

You will collaborate with Payments Hub, Finance, Sales, Onboarding, and Data Integrity teams to ensure timely renewals and data accuracy while identifying opportunities for process improvements and risk mitigation.