Product Support Engineer

Owen Daniels; Wolverhampton; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Bonus scheme

Pension & salary sacrifice

Healthcare cash plan

Life assurance

Employee discounts, share scheme and其他

Job summary

Owen Daniels in Wolverhampton is seeking a Solutions and Product Support Engineer to support IP/IoT, electronic and software-based systems. You will provide technical support to customers and internal teams, troubleshoot remotely and on site, and assist with product development, testing and documentation.

Background in fire alarms, Nurse Call or access control is advantageous, but attitude and willingness to learn are valued.

Qualifications

• Experience with electrical/electronic or technical systems.
• Understanding of IP/networked systems.
• Strong fault-finding and problem-solving skills.
• Experience with fire alarms, Nurse Call, access control, BMS or similar is desirable.
• Strong communication skills and a willingness to learn.

Responsibilities

• Provide technical support to customers and internal teams.
• Troubleshoot electronic, IP and software-based systems remotely and on site.
• Support product development, testing and implementation.
• Provide customer training and technical guidance.
• Produce technical documentation and resolve/escalate issues.

Skills

Electrical/electronic experience

IP/networked systems

Fault-finding skills

Fire alarms experience

Nurse Call systems experience

Communication skills

Willingness to learn

Job description

Are you a technical problem solver looking for a new opportunity with a growing technology business? Our client is looking for a Solutions and Product Support Engineer to support IP/IoT, electronic and software-based systems. Experience with fire alarms, Nurse Call, access control, BMS or similar systems would be advantageous, but attitude, problem-solving ability and willingness to learn are equally important.

Product Support Engineer

Permanent | £40,000 DOE | Monday–Thursday 9–5, Friday 9–4 | Wolverhampton

Job Description

• Provide technical support to customers and internal teams.
• Troubleshoot electronic, IP and software-based systems remotely and on site.
• Support product development, testing and implementation.
• Provide customer training and technical guidance.
• Produce technical documentation and resolve/escalate issues.

Essential Experience/Skills

• Electrical/electronic or technical systems experience.
• Understanding of IP/networked systems.
• Strong fault-finding and problem-solving skills.
• Experience with fire alarms, Nurse Call, access control, BMS or similar is desirable.
• Strong communication skills and a willingness to learn.

Company Benefits

• 25 days holiday + bank holidays
• Bonus scheme
• Pension & salary sacrifice
• Healthcare cash plan
• Life assurance
• Employee discounts, share scheme and other benefits