Investigation Officers - Triage x 9

General Medical Council; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une organisation de santé publique recherche un(e) Investigation Officer pour son équipe Triage à Manchester. Le rôle consiste à examiner des plaintes concernant la pratique des médecins et à décider des investigations nécessaires. Le candidat idéal dispose d'excellentes compétences analytiques et d'une expérience précédente dans la prise de décisions. Les avantages incluent un salaire attractif, 30 jours de congés et un plan de pension généreux.

Benefits

30 jours de congés

Contribution généreuse à la pension de l'employeur

Opportunités d'apprentissage et de développement

Horaires de travail flexibles

Assurance médicale privée

Qualifications

• Expérience antérieure dans un rôle décisionnel.
• Capacité à analyser des documents complexes.
• Compétences en rédaction et capacité à produire des décisions bien raisonnées.

Responsibilities

• Analyser les plaintes et déterminer les investigations nécessaires.
• Gérer un volume de travail varié et respecter les délais.
• Collaborer avec des collègues et des parties prenantes externes.

Skills

Compétences analytiques

Gestion du temps

Prise de décision

Job description

Investigation Officer - Triage

The General Medical Council (GMC) Fitness to Practise directorate is responsible for reviewing and investigating concerns about practitioners in the interests of public protection. As part of that remit, we’re looking for an Investigation Officer to work in our Triage Team. The team examines complaints and concerns we receive that might call a practitioners fitness to practise into question and decide whether we need to investigate further.

The Triage Investigation Officer will play a leading role in public protection by:

• Working within the Medical Act and our Fitness to Practise Rules to determine whether concerns are raised about d practitioners’ fitness to practise and require investigation.
• Analysing large and complex documentation while liaising with colleagues, doctors and members of the public in order to assess those concerns.
• Ensuring enquiries are handled and progressed in accordance with agreed SLAs and guidelines.

This is a decision-making role and applicants must demonstrate their previous experience of making decisions, by applying established policies, guidance, and procedure. You need to have excellent analysing skills and be able to identify and summarise concerns and produce well written decisions, which are well-reasoned and clearly explain how and why your decision was reached. You must be able to effectively manage and prioritise a varied workload and the ability to manage your own time is essential.

You can find more detail on the tasks you will undertake, and the essential skills required for the role, in the job description.

The start date for successful applicants will be 10 November 2025, you will be required to attend a face-to-face induction for the first three weeks, in our Manchester office. Current office attendance requirement is minimum 2 days per month (subject to change) with the first Wednesday of each month being mandatory.

How to apply for the role

Please provide a CV and complete the ‘Reason for Application and meeting the Essential criteria’ part of the application form. Details on how to complete this can be found in the attached guidance document.

We recognise that generative AI tools may assist you in refining your job application. It is essential to use these tools responsibly to ensure your application remains authentic and reflective of your personal experiences, so please ensure you read our AI guidance before submitting your application.

If you do not provide all the above, we will not be able to progress your application.

GMC Benefits – Why work for us

We work with doctors, PAs, AAs, those they care for and other stakeholders to support good, safe patient care across the UK. We set the standards doctors, PAs, AAs and their educators need to meet, and help them achieve them. If there are concerns these standards may not be met or that public confidence in doctors, PAs, or AAs may be at risk, we can investigate and take action if needed.

You’ll benefit from being part of an organisation that is genuinely committed to its people with several excellent benefits including:

• 30 days holiday with the option to buy and sell more
• A generous employer pension contribution of 15%
• Access to a range of learning and development opportunities designed to support your ongoing progression
• Flexible working patterns
• Attractive salary that’s reviewed annually
• Discounts at 100s of high street and online stores
• Discounted gym membership
• Private medical insurance
• Employee assistance programme
• Cycle to work scheme for those wanting a greener commute
• Bike lockers and shower facilities

We are happy to support a range of flexible working options. Flexible working requests will be considered in line with the policy.

Diversity and Inclusion

The GMC values diversity and has made a public commitment to processes and procedures that are fair, objective, transparent, and free from discrimination. We are committed to the Disability Confident employer scheme and support its principles. However, please note that although we are committed to promoting diversity and inclusion, the Disability Confident interview scheme will not be applied for this role on this occasion.

The GMC is a charity registered in England and Wales (1089278) and Scotland (SC037750)