Investigation Officer

Dundee City Council; Dundee; Hybrid; GBP 30,000 - 34,000; Full time

Job summary

A local government authority in Dundee is seeking a full-time team member to address antisocial behaviour. This role involves collaboration with various agencies and the management of investigations within the social housing sector. Candidates should have relevant qualifications and experience, along with strong communication and organizational skills. The position offers a hybrid working arrangement and requires a current driving license.

Qualifications

• Experience of investigations/enforcement roles within a public authority.
• Knowledge of Antisocial Behaviour legislation and data protection legislation.
• Ability to manage a demanding caseload and implement problem-solving techniques.

Responsibilities

• Identify emerging issues related to antisocial behavior within Dundee City boundaries.
• Facilitate and manage formal mediation sessions as required.
• Deliver Community Education on antisocial behaviour in city schools.

Skills

Experience in the social housing sector

Excellent communication skills

Organizational skills

Interpersonal skills

Problem-solving skills

Customer care skills

Education

HNC/SVQ3 in relevant subject area

Tools

IT Management Systems

Microsoft Office Software

Job description

Salary: £30,738 - £33,367 per year

Contract Type: Permanent

Position Type: Full Time

Hours: 37 hours per week

Work From Home: Hybrid

Job Description

Working in a hybrid style, based at home and The West District Housing office, you will work full time, 37 hours per week. If you have any queries regarding this vacancy, please contact Holly Anderson on 01382 307352 or email [e-mail]

Requirements

You will have HNC/SVQ3, or equivalent, in a relevant subject area.

Responsibilities

You will be part of the Antisocial Behaviour Team to liaise with main partner agencies including Police Scotland, SARC, Community Safety Team, Tenancy & Estates and Homeless Services with a view to identifying emerging issues from within Dundee City boundaries and providing a suitable response; carry out enforcement action as required; facilitate and manage formal mediation sessions as required; deliver Community Education regarding antisocial behaviour within city schools and other educational facilities as requested.

The Individual

You will have experience of working within the social housing sector and significant experience of carrying out investigations and/or enforcement roles within a public authority. You will have knowledge of Antisocial Behaviour legislation, housing legislation, and data protection legislation. Experience of applying guidance and legislation to make decisions, managing a demanding caseload, implementing problem-solving techniques to achieve positive outcomes, dealing with challenging behaviour and situations, and building and maintaining multi-agency working relationships is essential.

You will also have excellent oral and written communication skills, customer care skills, organizational and interpersonal skills, and problem-solving skills. Experience with IT Management Systems and Microsoft Office Software is required. A flexible approach and willingness to work out of hours on a rota basis are necessary. A current driving licence and access to a vehicle are essential.

This post is considered Regulated Work with Children and/or Protected Adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidates will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a formal offer of employment being made by Dundee City Council.