International Student Services Coordinator

EF; Oxford; On-site; GBP 23,000 - 29,000; Full time

Job summary

EF Oxford International Language Campus is looking for an organized, friendly and customer-focused individual to join our team as a Student Services Coordinator. In this role you’ll assist with the smooth running of the Student Services department, ensuring excellent customer service and satisfaction.

You’ll help create a supportive and vibrant environment for international students, while developing valuable skills in communication and operations.

Qualifications

• Excellent customer service and communication skills.
• Confident with IT.
• Able to work in a busy, varied service environment.
• Legally able to work in the UK at commencement.
• DBS check and two references.

Responsibilities

• Provide outstanding customer service and support the smooth administration of the school.
• Support students in their daily life, helping them achieve the best possible experience.
• Maintain excellent relationships with Sales and other departments, ensuring prompt, consistent and effective communication and service.
• Process incoming bookings and modifications.
• Contribute to an inclusive and welcoming community within the school.
• Participate in student intakes, including preparing welcome bags and producing student identification badges.
• Arrange arrival and departure transfers, liaising with airport representatives and taxi companies.
• Respond to general daily student enquiries.
• Assist with under-18 meetings and events.
• Support the analysis and follow-up of student evaluations, including scheduling follow-up chats and ensuring issues raised are addressed by the relevant department.
• Handle direct sales enquiries, including showing prospective students around the school, providing quotations and ensuring enquiries are followed up.
• Share emergency phone duty on a rota basis.
• Support the Student Services team with student attendance, including monitoring daily registers and following up with non-attending students.
• Contribute to student initiatives and the delivery of school community events.
• Assist with welcoming events, sales trips, equipment deliveries and mail.
• Keep the reception area clean, tidy and professional at all times.

Skills

Motivated & energetic

Customer service

Communication skills

IT proficiency

Organised

Problem solving

Flexible attitude

Job description

EF Oxford International Language Campus is looking for an organized, friendly and customer-focused individual to join our team as a Student Services Coordinator. In this role you’ll assist with the smooth running of the Student Services department, ensuring excellent customer service and satisfaction.

You’ll help create a supportive and vibrant environment for international students, while developing valuable skills in communication and operations.