Student Services Coordinator

EF; Oxford; On-site; GBP 23,000 - 29,000; Full time

Job summary

EF Oxford International Language Campus is looking for an organized, friendly and customer-focused individual to join our team as a Student Services Coordinator. In this role you’ll assist with the smooth running of the Student Services department, ensuring excellent customer service and satisfaction.

You’ll help create a supportive and vibrant environment for international students, while developing valuable skills in communication and operations.

Qualifications

• Excellent customer service and communication skills.
• Confident with IT.
• Able to work in a busy, varied service environment.
• Legally able to work in the UK at commencement.
• DBS check and two references.

Responsibilities

• Provide outstanding customer service and support the smooth administration of the school.
• Support students in their daily life, helping them achieve the best possible experience.
• Maintain excellent relationships with Sales and other departments, ensuring prompt, consistent and effective communication and service.
• Process incoming bookings and modifications.
• Contribute to an inclusive and welcoming community within the school.
• Participate in student intakes, including preparing welcome bags and producing student identification badges.
• Arrange arrival and departure transfers, liaising with airport representatives and taxi companies.
• Respond to general daily student enquiries.
• Assist with under-18 meetings and events.
• Support the analysis and follow-up of student evaluations, including scheduling follow-up chats and ensuring issues raised are addressed by the relevant department.
• Handle direct sales enquiries, including showing prospective students around the school, providing quotations and ensuring enquiries are followed up.
• Share emergency phone duty on a rota basis.
• Support the Student Services team with student attendance, including monitoring daily registers and following up with non-attending students.
• Contribute to student initiatives and the delivery of school community events.
• Assist with welcoming events, sales trips, equipment deliveries and mail.
• Keep the reception area clean, tidy and professional at all times.

Skills

Motivated & energetic

Customer service

Communication skills

IT proficiency

Organised

Problem solving

Flexible attitude

Job description

Your Role

• October - December Start Date
• Full-time / Permanent
• Monday - Friday or Sunday - Thursday

Job Description

EF (Education First) Oxford International Language Campus is looking for an organized, friendly and customer-focused individual to join our team as a Student Services Coordinator.

Position Details

• October - December Start Date
• Full-time / Permanent
• Monday - Friday or Sunday - Thursday

In this role, you’ll assist with the smooth running of the Student Services department, ensuring excellent customer service and satisfaction. You’ll help create a supportive and vibrant environment for international students, all while developing valuable skills in communication and operations.

Careers at EF | Open the world with us

At EF, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

Working at EF

Career Progression at EF

Responsibilities

• Provide outstanding customer service and support the smooth administration of the school
• Support students in their daily life, helping them achieve the best possible experience
• Maintain excellent relationships with Sales and other departments, ensuring prompt, consistent and effective communication and service
• Process incoming bookings and modifications
• Contribute to an inclusive and welcoming community within the school
• Participate in student intakes, including preparing welcome bags and producing student identification badges
• Arrange arrival and departure transfers, liaising with airport representatives and taxi companies
• Respond to general daily student enquiries
• Assist with under-18 meetings and events
• Support the analysis and follow-up of student evaluations, including scheduling follow-up chats and ensuring issues raised are addressed by the relevant department
• Handle direct sales enquiries, including showing prospective students around the school, providing quotations and ensuring enquiries are followed up
• Share emergency phone duty on a rota basis
• Support the Student Services team with student attendance, including monitoring daily registers and following up with non-attending students
• Contribute to student initiatives and the delivery of school community events
• Assist with welcoming events, sales trips, equipment deliveries and mail
• Keep the reception area clean, tidy and professional at all times

Requirements

• Highly motivated, energetic, positive
• Excellent customer service skills
• Excellent communication & people skills
• Confident with IT
• Enjoys working in a busy & varied service environment
• Highly organised with attention to detail
• Ability to handle difficult situations with ease & remain calm & positive under pressure
• Flexible attitude to work and creative problem solver
• All offers are subject to a clear enhanced DBS check and two references
• Legally able to work in the UK at commencement of employment

Why you’ll enjoy working with EF

• Work in a truly international environment
• Boost your CV with a world renowned organisation
• Regular social events
• Online and in person trainings
• Ambition is nurtured and career enhancement opportunities are available post summer
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Employee Assistant Programme (EAP)
• Access to EF Hello language learning

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.