Internal Sales Team Lead: CRM & Service Excellence

Færch Plast Group; Ely; On-site; GBP 38,000 - 55,000; Full time

Benefits offered by this job

Pension Scheme

Death in Service Benefit (4x Salary)

Bupa Health Cash Plan

Cycle to Work Scheme

Long Service Allowance (2 & 5 Years)

Long Service Recognition Programme

Free Hot Drinks

Regular Company Events

Free On-Site Parking

Job summary

Færch Plast Group in the United Kingdom (Ely) is seeking an experienced Head of Customer Service to lead the team, drive collaboration with customers, and implement CRM best practices.

You will oversee order processing, quotations, data accuracy across SAP/CRM, and guide initiative for continuous improvement, product launches, and stock control. This role includes 37.5 hours per week, pension, health plan, and on-site parking.

Responsibilities

• Drive strong cooperation between Faerch and customers with regular contact and relationship building.
• CRM usage and best practices including task management, submission and tracking of official price quotations, regulations and SPCs.
• Monitor internal sales productivity and ensure efficient daily order processing, quotations, regulations, bonus and follow-up activities.
• Ensure all internal sales are operating IT systems (M3, SAP IBP, CRM, SPCs, Targit) and data entry accuracy.
• Escalate production and haulier issues with site planning and hauliers to priorities as needed.
• Monitor SAP IBP forecast accuracy with the demand planner on a monthly basis.
• Assess stock levels and safety stock with Country Lead, Customer Service for coverage.
• Support new product launches and delists to ensure smooth transitions and minimize obsolete stock.
• Create, monitor and manage tool contracts in line with new tool procedures.

Job description

Færch Plast Group in the United Kingdom (Ely) is seeking an experienced Head of Customer Service to lead the team, drive collaboration with customers, and implement CRM best practices.

You will oversee order processing, quotations, data accuracy across SAP/CRM, and guide initiative for continuous improvement, product launches, and stock control. This role includes 37.5 hours per week, pension, health plan, and on-site parking.