Team Leader Internal Sales

Faerch Group; Ely; Presencial; GBP 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension scheme

Death in service 4x salary

Bupa Health Cash Plan

Cycle to Work

Long service allowance

Long service recognition

Free hot drinks

Regular company events

Free on-site parking

Descripción de la vacante

Faerch Group in Ely seeks a senior Customer Service and Internal Sales professional to drive collaboration with customers, maintain daily contact and build strong relationships. You will lead CRM adoption, support quotations and regulatory compliance, and ensure accurate order processing across systems.

Focusing on data integrity, stock planning and cross-functional coordination, you will enable smooth product launches, monitor forecasts, and maintain high service levels for peak periods.

Formación

• Experience in customer service and sales coordination.
• Proficiency with CRM systems and data hygiene.
• Ability to manage relationships with customers and internal teams.

Responsabilidades

• Drive cooperation between Faerch and customers with regular contact.
• Ensure CRM best practices and timely quotations and approvals.
• Monitor order processing, quotations, regulations and data accuracy across systems.

Conocimientos

Customer service

Internal sales

CRM usage

Relationship building

IT systems

Herramientas

M3

SAP IBP

CRM

Targit

Descripción del empleo

• Ensure the internal sales team drive a strong co-operation between Faerch and customers, with regular contact and relationship building with daily customer contact.
• Ensure excellent CRM usage and best practice including, but not limited to task management, submission and tracking of official price quotation, regulations and corresponding SPCs and general monthly housekeeping as required. Work with the Senior Manager, Customer Service in instilling CRM best practices in both internal and external sales
• Monitor Internal sales productivity and ensure efficient daily order processing, quotations, regulations, bonus and follow-up activities between customers, sales representatives, and internal departments to ensure timely and accurate fulfilment
• Ensure all internal sales are operating all IT systems correctly (M3, SAP IBP, CRM, SPCs, Targit). Monitor control correct data entry and customer MasterData.
• Point of escalation for all production and haulier issues working with the corresponding manufacturing site planning manager and hauliers to prioritise as needed.
• Monitor and track SAP IBP forecast accuracy for the segment working on a monthly basis to assess areas of improvement.
• Work with Country Lead, Customer Service in assessing stock levels and safety stocks are maintained enabling correct stock coverage and contingency for peak season.
• Support the co-ordinators in new product launches and delists to ensure a seamless transition and minimise obsolete stocks. Escalation to Country Lead, Customer Service in instances where customers dispute liability. Review Monthly reporting with the Country Lead, Customer Service.
• Create, monitor and manage all tool contracts as required (capex, customer orders and forecast etc.) strictly adhering to new tool procedure ensuring all new developments and trials are within existing material/process platform.
• Oversee and manage the customer service team within the designated area.
• Foster a positive and collaborative work environment, encouraging professional growth and development
• Create a cohesive and motivated customer service team by promoting teamwork, and encouraging innovative solutions to customer challenges.
• Enhance the skills and capabilities of the customer service team fostering a culture of continuous improvement, accountability, and professional growth.

Key Responsibilities

Customer Service Excellence

• Ensure the internal sales team drive a strong co-operation between Faerch and customers, with regular contact and relationship building with daily customer contact.
• Ensure excellent CRM usage and best practice including, but not limited to task management, submission and tracking of official price quotation, regulations and corresponding SPCs and general monthly housekeeping as required. Work with the Senior Manager, Customer Service in instilling CRM best practices in both internal and external sales
• Monitor Internal sales productivity and ensure efficient daily order processing, quotations, regulations, bonus and follow-up activities between customers, sales representatives, and internal departments to ensure timely and accurate fulfilment
• Ensure all internal sales are operating all IT systems correctly (M3, SAP IBP, CRM, SPCs, Targit). Monitor control correct data entry and customer MasterData.

Collaboration

• Point of escalation for all production and haulier issues working with the corresponding manufacturing site planning manager and hauliers to prioritise as needed.
• Monitor and track SAP IBP forecast accuracy for the segment working on a monthly basis to assess areas of improvement.
• Work with Country Lead, Customer Service in assessing stock levels and safety stocks are maintained enabling correct stock coverage and contingency for peak season.
• Support the co-ordinators in new product launches and delists to ensure a seamless transition and minimise obsolete stocks. Escalation to Country Lead, Customer Service in instances where customers dispute liability. Review Monthly reporting with the Country Lead, Customer Service.
• Create, monitor and manage all tool contracts as required (capex, customer orders and forecast etc.) strictly adhering to new tool procedure ensuring all new developments and trials are within existing material/process platform.

Team Leadership

• Oversee and manage the customer service team within the designated area.
• Foster a positive and collaborative work environment, encouraging professional growth and development
• Create a cohesive and motivated customer service team by promoting teamwork, and encouraging innovative solutions to customer challenges.
• Enhance the skills and capabilities of the customer service team fostering a culture of continuous improvement, accountability, and professional growth.

Hours: 37.5 hours per week, Monday to Friday

What We Offer

• Pension Scheme- Death in Service Benefit (4x Salary)
• Bupa Health Cash Plan
• Cycle to Work Scheme
• Long Service Allowance (2 & 5 Years)
• Long Service Recognition Programme
• Free Hot Drinks
• Regular Company Events
• Free On-Site Parking