Internal Sales / Spares Coordinator - Aftermarket - Engineering

White Label Recruitment Ltd; Bradford; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Flexible start times

Core hours 10am-12pm & 2pm-4pm

Flexitime

25 days leave + bank holidays

Training and development

Long-term opportunity

Job summary

White Label Recruitment Ltd is recruiting for an Internal Sales / Spares Coordinator for an engineering manufacturer in Bradford.

The role focuses on managing spare parts enquiries, sourcing components, preparing quotations and handling orders with a proactive, customer-focused approach.

Flexible hours and long-term opportunities with training are offered, along with 25 days leave and core working hours to support work-life balance.

Qualifications

• Experience in spare parts, aftermarket sales or engineering customer service.
• Ability to understand technical specifications, part numbers and sourcing.
• Experience in mechanical/industrial environments.
• Strong written and verbal communication with a customer-focused approach.
• Excellent organisation and attention to detail.

Responsibilities

• Handle customer enquiries relating to spare parts, replacement components and existing equipment.
• Identify suitable components using technical specifications, part numbers, serial numbers and product information.
• Prepare accurate quotations and follow up enquiries to secure orders.
• Source spare parts from internal manufacturing departments and external suppliers.
• Process customer orders, confirm availability, lead times and coordinate deliveries.
• Liaise with engineering, purchasing and other internal departments to resolve technical enquiries.
• Develop a good understanding of the company's products and aftermarket requirements.
• Build and maintain strong customer relationships, ensuring enquiries are handled efficiently.
• Take ownership of customer requirements from initial enquiry through to completion.

Skills

Spare parts knowledge

Aftermarket sales

Engineering internal sales

Technical customer service

Industrial distribution

Job description

Internal Sales / Spares Coordinator - Aftermarket - Engineering

Location: Bradford, West Yorkshire

Hours: 37 hours per week, flexible working hours

The Opportunity

We are recruiting for a well-established engineering manufacturer based in Bradford, looking to appoint a Spares Coordinator to join their aftermarket team.

This is an excellent opportunity for someone with experience in spare parts, aftermarket sales, engineering internal sales, technical customer service or industrial distribution.

The company designs and manufactures specialist equipment for commercial and industrial applications, with an established aftermarket operation supporting customers with replacement parts and technical enquiries.

The role involves working with a broad range of mechanical and electrical components, identifying and sourcing replacement parts, preparing quotations, processing orders and providing excellent customer service.

Key Responsibilities

• Handle customer enquiries relating to spare parts, replacement components and existing equipment.
• Identify suitable components using technical specifications, part numbers, serial numbers and product information.
• Prepare accurate quotations and proactively follow up enquiries to secure orders.
• Source spare parts from internal manufacturing departments and external suppliers.
• Process customer orders, confirm availability, lead times and coordinate deliveries.
• Liaise with engineering, purchasing and other internal departments to resolve technical enquiries.
• Develop a good understanding of the company's products and aftermarket requirements.
• Build and maintain strong customer relationships, ensuring enquiries are handled efficiently.
• Take ownership of customer requirements from initial enquiry through to completion.

About You

We are interested in candidates with experience in spare parts, aftermarket, technical internal sales, engineering customer service or industrial distribution.

Ideally, you will have:

• Experience within an engineering, manufacturing, HVAC, mechanical or industrial distribution environment.
• Knowledge of engineered components such as pumps, valves, motors, seals, gaskets, bearings, piping, heat exchangers, heating elements, electrical controls, sensors, pressurisation equipment or associated mechanical parts.
• Experience preparing quotations, processing orders or sourcing spare parts and technical components.
• The ability to understand technical specifications, product information and part numbers.
• Strong communication skills and a customer-focused approach.
• Excellent organisational skills and attention to detail.
• A proactive, commercially minded attitude with the ability to follow up quotations and manage customer enquiries independently.

Experience within mechanical engineering, fluid handling, HVAC, process equipment, MRO or industrial distribution would be advantageous.

What's on Offer?

• 37-hour working week with flexible start and finish times.
• Core working hours of 10am-12pm and 2pm-4pm.
• Flexitime scheme allowing an additional day off per month through accrued hours.
• 25 days' annual leave plus bank holidays.
• Comprehensive product training and ongoing development.
• Long-term opportunity within an established engineering manufacturer.