Internal Sales Representative

Heidelberg Materials UK; Manchester; On-site; GBP 27,000 - 37,000; Full time

Job summary

Heidelberg Materials UK is seeking a motivated Internal Sales Representative to grow customer relationships and identify new business opportunities within the Aggregates and Asphalt sectors. You will work closely with Territory Sales Managers to maximise sales performance and deliver excellent service to customers.

The role involves outbound calling, pipeline management, and end-to-end account handling, including quotations, tenders, and major contract opportunities.

Qualifications

• Strong communication and interpersonal skills.
• Ability to build relationships and influence customers.
• A proactive and results-driven approach to sales.
• Excellent organisational skills with multiple priorities.
• Strong customer focus and high service levels.

Responsibilities

• Partner with Territory Sales Managers to maximise sales opportunities through volume, revenue, margin and product mix growth.
• Generate new business through proactive outbound calling and structured sales activity.
• Develop and manage both existing and prospective customer accounts, including cash and account customers.
• Deliver outstanding customer service and build strong, long-term customer relationships.
• Create and maintain effective sales pipelines to support sustainable revenue growth.
• Utilise market intelligence and sales tools to identify new opportunities.
• Develop direct-to-site opportunities and explore new routes to market.
• Complete structured customer call cycles and maintain accurate records of all customer interactions.
• Manage accounts through approved sales processes, including CMPs, CRM and company systems.

Skills

Strong communication

Relationship building

Proactive sales

Organised

Customer-focused

Education

GCSEs/A Levels or equivalent

Tools

SAP

CRM systems

Microsoft Office

Job description

Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK.

We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement.

At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

Internal Sales Representative

Salary: £27,000 - £37,000 Dependent on experience

Drive Growth. Build Relationships. Make an Impact.

We're looking for a motivated and customer-focused Internal Sales Representative to join our sales team. This is an exciting opportunity for someone who thrives on developing customer relationships, identifying new business opportunities, and driving commercial success.

Working closely with our Territory Sales Managers, you'll play a key role in maximising sales performance across our Aggregates and Asphalt business while delivering exceptional service to customers.

What You'll Be Doing

• Partner with Territory Sales Managers to maximise sales opportunities through volume, revenue, margin and product mix growth.
• Generate new business through proactive outbound calling and structured sales activity.
• Develop and manage both existing and prospective customer accounts, including cash and account customers.
• Deliver outstanding customer service and build strong, long-term customer relationships.
• Create and maintain effective sales pipelines to support sustainable revenue growth.
• Utilise market intelligence and sales tools, including Barbour ABI, LinkedIn, CRM systems and referral networks, to identify new opportunities.
• Develop direct-to-site opportunities and explore new routes to market.
• Complete structured customer call cycles and maintain accurate records of all customer interactions.
• Manage accounts through approved sales processes, including Customer Management Plans (CMPs), CRM and company systems.
• Provide end-to-end account management, including the resolution of customer queries and complaints.
• Follow up quotations and sales leads promptly, ensuring opportunities are accurately tracked and recorded.
• Support the preparation and administration of quotations, tenders, local authority bids and major contract opportunities.
• Gather and share relevant market intelligence with management and commercial teams.
• Prepare reports, presentations and business updates for internal and external stakeholders.
• Attend and contribute to commercial, operational and customer meetings when required.

What We're Looking For

Essential Skills & Experience

• Strong communication and interpersonal skills.
• Ability to build relationships and influence customers effectively.
• A proactive and results-driven approach to sales.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong customer focus and commitment to delivering high levels of service.

Qualifications

• Good standard of education, such as GCSEs, A Levels or equivalent diploma qualifications.

Desirable Experience

• Previous experience in a sales, account management or customer-facing role.
• Working knowledge of SAP, CRM systems, and Microsoft Office applications.

Why Join Us?

This role offers the opportunity to become an integral part of a collaborative sales team, helping to drive business growth while developing your commercial and customer relationship skills. You'll work with industry-leading products, gain valuable market insight, and have the opportunity to make a real impact on our business performance.