Internal Sales Representative

Vanrath; Derry/Londonderry; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Strong base salary

33 days' annual leave

Life assurance

Health Shield Health Cash Plan

Enhanced maternity pay

Job summary

VANRATH are recruiting for an Internal Sales Representative in Derry to join an established manufacturing business. The role focuses on day-to-day sales administration, processing orders, and delivering excellent customer support.

The ideal candidate will have experience in internal sales or customer service within a manufacturing/distribution environment, strong organisational skills, and proficiency in Microsoft Office and SAP or similar ERP systems.

Qualifications

• Experience in internal sales, sales administration or customer service.
• Experience in manufacturing or distribution is a plus.
• Strong organisation and attention to detail.
• Good communication and customer service skills.
• Comfort with Microsoft Office and ERP systems (SAP or similar).

Responsibilities

• Process customer orders from entry to delivery with accuracy.
• Respond to enquiries on orders, deliveries, pricing and product information.
• Maintain customer records and update internal systems.
• Prepare sales reports and monitor order status.
• Assist customers via electronic trading portals and coordinate with internal teams.
• Monitor progress and communicate delays or changes to customers.
• Support day-to-day sales and customer service operations.

Skills

Internal sales

Sales administration

Customer service

Microsoft Office

SAP / ERP

Multi-tasking

Tools

SAP

Job description

VANRATH are recruiting for an Internal Sales Representative to join an established manufacturing business based in Derry. This is an excellent opportunity for an organised and customer-focused individual to join a busy sales team, providing day-to-day sales administration and customer support. The successful candidate will play a key role in processing customer orders, responding to enquiries and ensuring a smooth and efficient sales process.

The Role

• Process customer orders from initial entry through to delivery, ensuring accuracy at every stage.
• Respond to customer enquiries regarding orders, deliveries, pricing and product information.
• Build and maintain strong relationships with customers, providing a professional and efficient service.
• Liaise with internal sales teams, Buyers and Planners to coordinate orders and delivery schedules.
• Maintain accurate customer records and update information on internal systems, including SAP.
• Prepare sales reports and maintain customer order status information.
• Assist with customer requests and manage information through electronic trading portals.
• Monitor order progress and follow up on any delays or changes, keeping customers informed.
• Assist with monitoring sales performance and reporting on expected sales where required.
• Handle customer complaints and queries professionally, escalating issues where necessary.
• Support the smooth day-to-day running of the sales and customer service function.

The Ideal Person

• Previous experience in internal sales, sales administration or customer service.
• Experience within a manufacturing or distribution environment would be advantageous.
• Strong organisational skills and excellent attention to detail.
• Good communication and customer service skills.
• Confident using Microsoft Office and internal business systems; experience with SAP or other ERP systems would be beneficial.
• Ability to manage multiple tasks and prioritise workloads effectively.
• A proactive, reliable and team-focused approach.

Working Hours

• Monday to Thursday: 8am - 5pm
• Friday: 8am - 12pm

Benefits

• Strong base salary
• 33 days' annual leave, increasing to 34 days after two years' service
• Life assurance
• Health Shield Health Cash Plan
• Enhanced maternity pay

The Opportunity

This is an opportunity to join an established manufacturing business in a varied internal sales role, offering the chance to develop your sales administration and customer relationship skills within a supportive team environment. For further information on this vacancy, or to discuss your wider career options, contact VANRATH.