Senior Customer Service Representative

Vanrath; Derry/Londonderry; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Life assurance

Holiday entitlement 33 days (34 after

Job summary

VANRATH are delighted to be recruiting a Senior Customer Service Representative in Derry to join a leading manufacturer’s Customer Service team. You will manage order entry, liaise between customers and internal teams, and lead European customer engagement on portals like SAP Ariba.

The role requires strong communication, ERP experience, and a proven ability to deliver accurate, timely order fulfilment. It offers weekday hours in a client-facing environment with progression opportunities.

Qualifications

• 2 years' demonstrable customer service experience within a manufacturing environment.
• Experience working within a global company.
• Experience with ERP systems (SAP).
• Strong organisational skills and attention to detail.
• Excellent relationship-building and communication skills.
• Excellent IT skills, including MS Office.

Responsibilities

• Manage all aspects of order entry, order processing and order shipment.
• Communicate with customers on order status, changes, confirmations, complaints and queries in a professional manner.
• Create and maintain customer records in SAP, including order preferences, product feedback, address, billing and contact information.
• Work with Buyers and Planners to achieve on-time customer deliveries.
• Lead engagement with European customers on electronic trading portals (e.g. SAP Ariba).
• Prepare weekly order status reporting, OTIF reporting and distribution, and reports for meetings and customer visits.
• Attend weekly operations and customer priorities meetings to review OTIF performance.
• Complete the Customer Service dashboard and support the review of expected sales to ensure month-end targets are met.
• Provide management back-up for the Customer Service Manager, including data for Weekly Sales Outlook.

Skills

Customer service experience

ERP systems

Organization skills

Attention to detail

Communication skills

MS Office

Education

GCSE Maths & English

Degree (Desirable)

Tools

SAP Ariba

SAP ERP

MS Excel

Job description

Senior Customer Service Representative

VANRATH are delighted to be working with a leading manufacturer in Derry to recruit a Senior Customer Service Representative to join their Customer Service team.

This is a varied, customer-facing role responsible for managing external customer relationships and liaising between customers, internal departments and the Managers, ensuring efficient co-ordination of the order-to-fulfilment process using SAP. You will lead engagement with customers at European level on electronic trading portals such as SAP Ariba, and provide management back-up for the Customer Service Manager.

Location: Derry

Hours: Monday to Thursday 8am - 5pm, Friday 8am - 12pm

About the Role

Key Responsibilities

• Manage all aspects of order entry, order processing and order shipment
• Communicate with customers on order status, changes, confirmations, complaints and queries in a professional and courteous manner
• Create and maintain customer records in SAP, including order preferences, product feedback, address, billing and contact information
• Work with Buyers and Planners to achieve on-time customer deliveries
• Lead engagement with European customers on electronic trading portals (e.g. SAP Ariba), managing portal requests and subsequent deployment
• Prepare weekly order status reporting, OTIF reporting and distribution, and reports for internal and external sales meetings and customer visits
• Attend weekly operations and customer priorities meetings to review OTIF performance and customers with urgent or changing demand
• Complete the Customer Service dashboard and support the review of expected sales to ensure month-end targets are met
• Provide management back-up for the Customer Service Manager, including preparing data for the Weekly Sales Outlook
• Comply with and support all Health, Safety and Environmental programmes, policies and procedures

What You Will Need

Essential

• GCSE Maths and English (or equivalent)
• 2 years' demonstrable customer service experience within a manufacturing environment
• Experience working within a global company
• Previous experience with ERP systems
• Strong organisational skills and attention to detail
• Excellent relationship-building skills
• Excellent written and verbal communication skills
• Excellent IT skills, including MS Office

Desirable

• Degree

Benefits

• Life assurance
• 33 days' holiday, increasing to 34 days after 2 years' service
• Health cash plan
• Enhanced maternity pay