Internal Sales Manager

Fortune Brands; Wolverhampton; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

33 days holiday

Annual Incentive Plan

Employee Assistance Programme

Life Assurance & Pension Plan

Health & Wellbeing Programme

High Street Reward Scheme

Flexible working model

Employee Recognition Programme

Job summary

Fortune Brands is seeking an Internal Sales Manager to develop the customer base through proactive account management and strategic inside sales. You will work with showrooms, contractors, agents, buying groups, merchants, installers, and E-commerce partners to grow turnover.

The role focuses on increasing profitability, maintaining excellent service, and coordinating with global teams to seize opportunities across defined markets.

Qualifications

• Fluent in English and French with excellent communication skills.
• Strong relationship management and negotiation abilities.
• IT literate with good Excel and PowerPoint skills.
• Able to manage multiple projects and maintain accurate records.

Responsibilities

• Increase turnover and profitability by managing a defined customer portfolio across international markets.
• Conduct outbound activity (phone/ Teams) to boost brand presence and drive promotions.
• Coordinate with Customer Services on supply, credit, product, and technical issues.
• Support Marketing and Head of European sales to drive brand exposure and sales.
• Manage agent relationships and deliver the annual channel plan for the EMEAA business.
• Provide monthly KPI reporting and market feedback.

Skills

English (fluent)

French (fluent)

Communication skills

Relationship management

Negotiation

IT literacy (Excel, PowerPoint)

Team player

Tools

Excel

PowerPoint

Job description

Are you a commercially focused sales leader with a passion for building lasting customer relationships and driving growth across international markets? We're looking for an Internal Sales Manager to take ownership of developing Fortune Brands' customer base through proactive account management and strategic inside sales activity. As Internal Sales Manager , your main goal will be to increase sales and profitability within a defined portfolio of customers, while maintaining exceptional service and communication standards. You'll work across a diverse range of channels - including showrooms, contractors, agents, buying groups, merchants, installers, and E-commerce partners - to strengthen existing relationships and identify new business opportunities.

What you will be responsible for

• Increase turnover and profitability in line with the annual AOP with current customer base in defined markets by acting as the lead account manager customers
• Outbound telephone/Teams activity to increase brand presence, deliver product training and drive promotional participation
• Work with client and internal Customer Services teams to manage all supply, credit, product, or technical issues in a timely manner
• Work closely with client and internal Marketing teams to provide the support necessary to drive brand exposure and sales
• Provide internal support to the Head of European sales and Regional Account Managers. Be the conduit between the external international team and head office stake holders
• Assist in management of all agent relationships
• Help an deliver the annual channel plan to meet the strategic needs of the EMEAA business
• Work with the Head of Retail sales to assess all geographic markets balancing current/potential revenue, right to compete and investment
• Provide monthly (and ad hoc) reporting on KPI's, market feedback and progress towards strategic initiatives
• Manage a pipeline of contract project to help deliver your on annual target
• Keep accurate records of all activity on CRM

Previous experience in a similar role within a fast-paced environment

• Excellent communication skills, fluent in English and French
• Strong organisational skills with and accurate record keeping/reporting capability
• The diligence and working memory to manage multiple projects simultaneously
• Excellent relationship management skills; adaptable to all situations/individuals
• A solution focused mindset with the ability to prioritise effectively
• Ability to successfully negotiate customer agreements and develop partnerships
• IT literate with good excel and powerpoint skills
• Communicative and able to work in a team

Benefits

• 33 days holiday (inclusive of Bank Holidays) - pro-rata for part-time
• Annual Incentive Plan
• Employee Assistance Programme
• Life Assurance & Pension Plan
• Health & Wellbeing Programme (including health cash plan)
• High Street Reward Scheme & Refer a Friend Programme
• Free Parking & Eye Care support
• Flexible working model
• Employee Recognition Programme

Our Hiring Process

• Initial discussion with our Resourcing Team.
• On-site interview process (1-2 stages depending on role).
• Successful candidates will be notified, and start dates confirmed.