Internal Account Manager

Pertemps Black Country Perms; West Midlands; On-site; GBP 24,000 - 36,000; Full time

Job summary

Pertemps Black Country Perms is seeking an Internal Sales Executive to develop and maintain customer relationships, generate new business opportunities and provide sales support. The role includes proactive outbound activity, handling enquiries and quotations, and processing orders within a team environment.

You will work closely with sales and purchasing to meet branch targets, manage a portfolio of accounts, and deliver excellent customer service.

Qualifications

• Experience in an internal sales or customer-facing role is advantageous.
• Confident telephone manner to build relationships and engage with customers.
• Strong communication and customer service skills.
• Good IT skills, including Microsoft Office, with the ability to learn new systems quickly.
• Organised and able to manage workload effectively, prioritising customer enquiries and sales opportunities.
• Commercially aware with a proactive approach to generating new business.
• Self-motivated, enthusiastic and driven to achieve both individual and team targets.
• Willingness to learn the company's product range, stock systems and purchasing processes.

Responsibilities

• Proactively contact existing and lapsed customers to identify requirements and generate opportunities.
• Follow up quotations and enquiries to maximise sales opportunities.
• Respond to customer enquiries and issue quotations in a timely manner.
• Manage and process customer orders with accuracy and speed.
• Handle incoming customer calls and provide a responsive service.
• Prepare quotations for back-to-back items and liaise with suppliers for pricing.
• Develop new business opportunities through lead generation and customer engagement.
• Take ownership of and grow a portfolio of customer accounts.
• Handle queries and complaints, referring to the appropriate department when needed.
• Maintain accurate records of calls, enquiries and sales activity in the CRM.
• Work towards branch and individual sales targets.

Job description

We are recruiting an Internal Sales Executive who will be responsible for developing and maintaining customer relationships, generating new business opportunities and providing an efficient sales support service. The role will involve proactive outbound sales activity, managing customer enquiries and quotations, processing orders and working closely with the wider sales and purchasing teams to achieve branch targets.

Key Responsibilities

• Proactively contact existing and lapsed customers to identify current and future material requirements and generate sales opportunities.
• Follow up on outstanding quotations and enquiries to obtain customer feedback and maximise sales opportunities.
• Respond to customer enquiries, preparing and issuing quotations in a timely and professional manner.
• Manage and process customer orders, ensuring accuracy and efficient turnaround.
• Handle incoming customer calls and provide a responsive and helpful service.
• Prepare quotations for back-to-back items, liaising with suppliers to obtain competitive pricing.
• Develop new business opportunities through lead generation and proactive customer engagement.
• Take ownership of and develop a portfolio of customer accounts, building strong and lasting relationships.
• Handle customer queries and complaints, resolving where possible or referring to the appropriate department.
• Maintain accurate records of customer calls, enquiries and sales activity using the company's CRM system.
• Work towards individual and branch sales targets, contributing positively to overall team performance.

Skills and Experience

• Previous experience in an internal sales or customer-facing sales role would be advantageous, although industry experience is not essential for the trainee position.
• Confident telephone manner with the ability to build relationships and engage with customers.
• Strong communication and customer service skills.
• Good IT skills, including Microsoft Office, with the ability to learn new systems quickly.
• Organised and able to manage workload effectively, prioritising customer enquiries and sales opportunities.
• Commercially aware, with a proactive approach to generating new business.
• Self-motivated, enthusiastic and driven to achieve both individual and team targets.
• A willingness to learn the company's product range, stock systems and purchasing processes.

In return the company will provide a full training induction, full product support and friendly family feel environment.