Internal Sales Executive

Osborne Appointments; Ryde; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

20 days holiday + bank holidays

On-site parking

Company pension

Christmas and summer events

Career progression opportunities

Job summary

OA Group in Potters Bar is seeking an Internal Sales Executive to manage a dedicated customer portfolio, handle enquiries, quotations and orders, and collaborate with production and quality teams to ensure on-time delivery.

The role offers office-based hours, Mon-Fri, 9am-5pm, with a salary of £32,000-£35,000. The successful candidate will develop specialist knowledge of metals, alloys, and wire products while delivering exceptional customer service.

Qualifications

• Experience in customer service, internal sales, sales administration or a similar commercial role.
• Excellent written and verbal communication skills.
• Strong attention to detail and a high level of accuracy.
• The ability to manage multiple customers and competing priorities.
• Experience using CRM or business systems.
• A commercially aware and customer-focused approach.
• A proactive approach to problem-solving and the ability to take ownership.
• A willingness to develop technical knowledge of metals, alloys, strip and wire products.
• Professionalism, reliability and a strong team-working approach.

Responsibilities

• Act as the main point of contact for allocated customers, building strong and lasting relationships.
• Manage customer enquiries, quotations and orders from initial contact through to delivery.
• Provide accurate information on pricing, lead times, delivery and product requirements.
• Follow up quotations and identify opportunities to grow existing customer accounts.
• Develop specialist knowledge of assigned metals, alloys, strip and wire products.
• Maintain accurate customer, quotation and order information within the CRM.
• Work closely with Production, Purchasing, Quality, Warehouse, Despatch and Finance to ensure customer requirements are met.
• Monitor orders and identify potential delays or issues at the earliest opportunity.
• Handle customer queries and complaints professionally, taking ownership and escalating where appropriate.
• Ensure quotations and orders meet customer specifications, including material, tolerances, certification and traceability requirements.
• Follow company quality, data protection and health & safety procedures.

Skills

Customer service

CRM systems

Communication

Attention to detail

Multi-tasking

Problem solving

Job description

Internal Sales Executive

OA are recruiting an Internal Sales Executive to join our client s growing team in Potters Bar.

Our client is a family-owned precision metals business with over 85 years of trading history, supplying strip and wire to customers across the UK and Europe in the aerospace, defence, battery technology, automotive and medical sectors.

This is a varied, sales and customer-focused role where you ll manage an allocated portfolio of customers, handling enquiries, quotations and orders while working closely with Production, Purchasing, Quality, Warehouse and Despatch. You ll also develop specialist knowledge of specific metals, alloys, strip and wire products.

Location: Potters Bar
Hours: Monday-Friday, 9.00am-5.00pm, office based
Salary: £32,000-£35,000

Internal Sales Executive Benefits

• 20 days holiday plus bank holidays, increasing by 1 day per year to 25 days
• On-site parking
• Company pension
• Christmas and summer events
• Career progression opportunities

Internal Sales Executive Key Responsibilities

• Act as the main point of contact for allocated customers, building strong and lasting relationships.
• Manage customer enquiries, quotations and orders from initial contact through to delivery.
• Provide accurate information on pricing, lead times, delivery and product requirements.
• Follow up quotations and identify opportunities to grow existing customer accounts.
• Develop specialist knowledge of assigned metals, alloys, strip and wire products.
• Maintain accurate customer, quotation and order information within the CRM.
• Work closely with Production, Purchasing, Quality, Warehouse, Despatch and Finance to ensure customer requirements are met.
• Monitor orders and identify potential delays or issues at the earliest opportunity.
• Handle customer queries and complaints professionally, taking ownership and escalating where appropriate.
• Ensure quotations and orders meet customer specifications, including material, tolerances, certification and traceability requirements.
• Follow company quality, data protection and health & safety procedures.

Internal Sales Executive Skills & Experience

• Experience in customer service, internal sales, sales administration or a similar commercial role.
• Excellent written and verbal communication skills.
• Strong attention to detail and a high level of accuracy.
• The ability to manage multiple customers and competing priorities.
• Experience using CRM or business systems.
• A commercially aware and customer-focused approach.
• A proactive approach to problem-solving and the ability to take ownership.
• A willingness to develop technical knowledge of metals, alloys, strip and wire products.
• Professionalism, reliability and a strong team-working approach.

Desirable:

Experience within metals, engineering, manufacturing or precision materials, previous internal sales experience, CRM experience in a sales environment.

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