Internal Metals Sales Executive – Grow Key Accounts

Osborne Appointments; Ryde; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

20 days holiday + bank holidays

On-site parking

Company pension

Christmas and summer events

Career progression opportunities

Job summary

OA Group in Potters Bar is seeking an Internal Sales Executive to manage a dedicated customer portfolio, handle enquiries, quotations and orders, and collaborate with production and quality teams to ensure on-time delivery.

The role offers office-based hours, Mon-Fri, 9am-5pm, with a salary of £32,000-£35,000. The successful candidate will develop specialist knowledge of metals, alloys, and wire products while delivering exceptional customer service.

Qualifications

• Experience in customer service, internal sales, sales administration or a similar commercial role.
• Excellent written and verbal communication skills.
• Strong attention to detail and a high level of accuracy.
• The ability to manage multiple customers and competing priorities.
• Experience using CRM or business systems.
• A commercially aware and customer-focused approach.
• A proactive approach to problem-solving and the ability to take ownership.
• A willingness to develop technical knowledge of metals, alloys, strip and wire products.
• Professionalism, reliability and a strong team-working approach.

Responsibilities

• Act as the main point of contact for allocated customers, building strong and lasting relationships.
• Manage customer enquiries, quotations and orders from initial contact through to delivery.
• Provide accurate information on pricing, lead times, delivery and product requirements.
• Follow up quotations and identify opportunities to grow existing customer accounts.
• Develop specialist knowledge of assigned metals, alloys, strip and wire products.
• Maintain accurate customer, quotation and order information within the CRM.
• Work closely with Production, Purchasing, Quality, Warehouse, Despatch and Finance to ensure customer requirements are met.
• Monitor orders and identify potential delays or issues at the earliest opportunity.
• Handle customer queries and complaints professionally, taking ownership and escalating where appropriate.
• Ensure quotations and orders meet customer specifications, including material, tolerances, certification and traceability requirements.
• Follow company quality, data protection and health & safety procedures.

Skills

Customer service

CRM systems

Communication

Attention to detail

Multi-tasking

Problem solving

Job description

OA Group in Potters Bar is seeking an Internal Sales Executive to manage a dedicated customer portfolio, handle enquiries, quotations and orders, and collaborate with production and quality teams to ensure on-time delivery.

The role offers office-based hours, Mon-Fri, 9am-5pm, with a salary of £32,000-£35,000. The successful candidate will develop specialist knowledge of metals, alloys, and wire products while delivering exceptional customer service.