Metals Internal Sales Exec – Key Accounts (Office-Based)

Osborne Appointments; Potters Bar; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

20 days’ holiday plus bank holidays, 1

On-site parking

Company pension

Christmas and summer events

Career progression opportunities

Job summary

OA Group recruitment is seeking an Internal Sales Executive for our client in Potters Bar. You will manage a portfolio of customers, handling enquiries, quotations and orders while working closely with Production, Purchasing, Quality, Warehouse and Despatch.

This office-based role runs Monday–Friday, 9.00am–5.00pm, with a salary of £32,000-£35,000 and benefits including on-site parking, a company pension, and holiday progression.

Qualifications

• Experience in customer service, internal sales or a similar commercial role.
• Excellent written and verbal communication skills.
• Strong attention to detail and high accuracy.
• Ability to manage multiple customers and priorities.
• Experience using CRM or business systems.
• Commercially aware and customer-focused approach.
• Willingness to develop knowledge of metals, alloys, strip and wire products.

Responsibilities

• Act as the main point of contact for allocated customers, building strong relationships.
• Manage customer enquiries, quotations and orders from initial contact through to delivery.
• Provide accurate information on pricing, lead times, delivery and product requirements.
• Follow up quotations and identify opportunities to grow existing customer accounts.
• Develop specialist knowledge of assigned metals, alloys, strip and wire products.
• Maintain accurate customer, quotation and order information within the CRM.
• Work with Production, Purchasing, Quality, Warehouse, Despatch and Finance to meet customer requirements.
• Monitor orders and identify delays or issues early.
• Handle customer queries and complaints professionally, escalating as needed.
• Ensure quotations and orders meet customer specifications, including material, tolerances, certification and traceability.

Skills

Customer service

Internal sales

Sales administration

CRM experience

Communication skills

Attention to detail

Teamwork

Tools

CRM software

Job description

OA Group recruitment is seeking an Internal Sales Executive for our client in Potters Bar. You will manage a portfolio of customers, handling enquiries, quotations and orders while working closely with Production, Purchasing, Quality, Warehouse and Despatch.

This office-based role runs Monday–Friday, 9.00am–5.00pm, with a salary of £32,000-£35,000 and benefits including on-site parking, a company pension, and holiday progression.