Internal Sales Executive

Routeco; Manchester; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Annual leave 25 days

Long service rewards

Health benefits

Life assurance

Free shares after 3 years

Pension plan

Learning & development

Volunteer time off

Exclusive discounts

Referral bonuses

Cycle scheme

Wellbeing support

Gym discounts

Job summary

Routeco in Manchester is seeking an Internal Sales specialist to promote and sell products, delivering fast, friendly support across phone, email and on-site interactions. You will collaborate with External Sales and Technical colleagues to ensure a smooth customer journey.

The role emphasizes building strong customer relationships, identifying opportunities, and developing product knowledge to advise on suitable solutions and delivery timelines.

Qualifications

• GCSEs Maths and English are required. ONC-level qualification or experience in electrical engineering/electrical distribution is beneficial.
• Strong customer-focused approach and ability to manage enquiries and build relationships.
• Excellent communication and interpersonal skills; collaborative team player.

Responsibilities

• Promote and sell Routeco products and services to achieve sales targets and support GP growth.
• Provide excellent customer service across phone, email, and in-person interactions, resolving queries promptly.
• Build lasting customer relationships by identifying opportunities and encouraging repeat business.
• Develop product knowledge to advise on solutions, pricing, availability and delivery timelines.
• Coordinate with internal and external sales teams to follow up quotations and support a smooth customer journey.

Skills

Customer service

Communication skills

Team collaboration

Attention to detail

Proactive mindset

Education

GCSE Maths and English

ONC-level qualification

Tools

Microsoft Office

CRM software

Data entry systems

Job description

Looking for a fresh challenge in industrial automation? At Routeco, our vision is to be Europe’s leading industrial automation and controls specialist. We combine seamless customer experience with unmatched technical expertise to create lasting partnerships that make a real difference to businesses and people. This is Routeco Know-How.

As part of the Sonepar Group—the largest B2B electrical distributor globally,we offer the stability and scale of a global organisation, while staying firmly rooted in the UK market.

We’re committed to shaping a forward-thinking future, valuing professionalism, agility and teamwork every step of the way, with customers at the centre of every decision.

If you want to grow with a company that cares about its people and the world around us, discover what makes Routeco stand out and see where your career could take you.

Supporting customers. Solving problems. Growing together.

We put the customer at the heart of everything we do. As part of our Internal Sales team, you’ll play a key role in delivering fast, friendly and knowledgeable support —helping customers with enquiries, quotes and orders across phone, email and digital channels.

You’ll work closely with External Sales and Technical colleagues, making sure every customer receives a smooth and professional experience.

• Be part of a friendly, supportive team that values collaboration and celebrates shared success.
• Join a business built on Professionalism, Agility, Collaboration and Excellence, where people take pride in doing the right thing.
• Make an impact every day by helping customers keep their operations running smoothly.

What you’ll be doing

• Promoting and selling Routeco products and services, using commercial awareness and negotiation skills to achieve sales targets and support GP growth.
• Providing excellent customer service across phone, email and face-to-face interactions, responding to enquiries accurately and resolving issues promptly.
• Building strong, long-term customer relationships by proactively identifying opportunities, understanding customer needs and encouraging repeat business.
• Developing product knowledge to advise customers on suitable solutions, including franchise and non-franchise products, pricing, availability and delivery timelines.
• Working closely with internal and external sales teams to follow up quotations, convert opportunities and support a smooth customer journey.

What do you need to bring toRouteco?

• A strong customer-focused approach, with the confidence to support customers, manage enquiries and build trusted relationships.
• Excellent communication and interpersonal skills, with the ability to work collaboratively and inspire commitment from colleagues.
• A proactive, results-driven mindset with strong attention to detail, persistence and a methodical way of working.
• Good IT skills, including Microsoft Office and data entry systems, with the ability to handle customer and order information accurately.
• GCSEs or equivalent in Maths and English are required; an ONC-level qualification or previous experience in electrical engineering or electrical distribution would be beneficial.

WhatRoutecocan offer you

• Generous Time Off: Start with 25 days of annual leave, increasing with length of service up to 30 days with the option to flex up/down 5 days.
• Long Service Rewards: Celebrate your milestones with special gifts and up to 5 extra holiday days in your anniversary year.
• Wellness Benefits: Access a health and wellbeing cashback scheme
• Financial Security: life assurance coverage at 2x your salary.
• Free Shares: you will be eligible to receive free shares after completing 3 years of service.
• Pension Plan: Join our Group personal pension plan with a 5% employer contribution.
• Continuous Learning: 1 hour of protected development every week to enhance your skills
• Family-Friendly Leave: Enhanced maternity and paternity leave.
• Recognition: Discretionary ‘on the spot’ and value-based awards for outstanding performance.
• Volunteer Time Off & Workplace giving: Get paid time off for participating in our volunteering programs and contribute to meaningful causes.
• Exclusive Discounts: Access the Associate Discounts Portal for savings.
• Referral Bonuses: Earn financial reward for referring talented individuals.
• Cycle Scheme: Access to salary sacrifice Cycle Scheme.
• Wellbeing Support and Employee Assistance: Access a 24/7 support program through Unum, and Mental Health First Aiders.
• Fitness Benefits: Enjoy gym membership discounts.

At Routeco, we welcome applicants from all backgrounds. If you're interested but don't meet every requirement, we encourage you to apply—you might still be a great match. Please inform us of any needed adjustments to the recruitment process when applying.