Credit Controller

Routeco; Milton Keynes; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Monthly commission

25 days annual leave (increasing with‑

Long service rewards

Wellbeing benefits

Pension plan

Continuous learning

Volunteer time off

Employee discounts

Cycle scheme

Referral bonuses

Life assurance

Free shares

Dental/Health benefits

Job summary

Routeco is seeking a Credit Controller to manage a portfolio of Sales Ledger accounts from its UK operations. You’ll be responsible for timely debt collection, telephone and written communications with customers, and liaising with internal teams to resolve queries.

Key duties include negotiating settlements, setting credit limits, assessing credit risk, and maintaining accurate records. We welcome applicants with 2 years of credit control experience and a proactive, detail‑oriented approach.

Qualifications

• 2 years of Credit Control experience.
• Proactive problem-solving skills to address account queries.
• Being well organised and dependable will be important factors in being successful in this role.
• A thorough disciplined and detailed style is vital with the ability to analyse logical and detailed data.
• Good standard of education, GCSE English and Maths particularly A-C grade (or equivalent) is essential.
• Compliance with clearly defined processes is required.
• We are looking for someone with drive, initiative and vision.

Responsibilities

• Responsible for own set of Sales Ledger accounts, ensuring timely collection of outstanding debts while supporting other members of the Credit Control team.
• Collection of debtors by telephone and written communication, handling of customer queries, liaising with internal departments and customers.
• Negotiating settlement of overdue monies, and agreeing release of held orders.
• Liaising with sales teams in providing commercially acceptable solutions when granting credit to our customers.
• Deciding and controlling suitable credit limits.
• Regular credit risk assessment and opening of new credit accounts.
• Mitigate the Company’s credit risk and take necessary escalation action as appropriate.
• Maintain accurate and up-to-date records of customer interactions and collections activities within the relevant systems and reports.
• Conducting ad hoc tasks to achieve monthly collection targets given by Credit Supervisor or Credit Manager.

Skills

Credit control

Problem solving

Organization

Data analysis

GCSE English

GCSE Maths

Education

GCSE English

GCSE Maths

Job description

Looking for a fresh challenge in industrial automation? At Routeco, our vision is to be Europe’s leading industrial automation and controls specialist. We combine seamless customer experience with unmatched technical expertise to create lasting partnerships that make a real difference to businesses and people. This is Routeco Know-How.

As part of the Sonepar Group—the largest B2B electrical distributor globally—we offer the stability and scale of a global organisation, while staying firmly rooted in the UK market.

We’re committed to shaping a forward-thinking future, valuing professionalism, agility and teamwork every step of the way, with customers at the centre of every decision.

If you want to grow with a company that cares about its people and the world around us, discover what makes Routeco stand out and see where your career could take you.

Enabling our teams. Strengthening our business. Supporting our growth.

At Routeco, our Head Office and support functions play a crucial role in enabling our commercial and operational teams to deliver exceptional service.

Your work strengthens our operations and our foundations that frontline colleagues rely on for success. You’ll be part of a collaborative team that contributes directly to Routeco’s growth and our ambition to be the first call for automation and control.

• Be part of a culture built on Professionalism, Agility, Collaboration and Excellence, where people support each other.
• Be part of an expert, supportive team where your work has visible impact on our people, customers and strategy.
• Develop your skills through ongoing learning, project involvement and real opportunities to progress your career.

What you’ll be doing

• Responsible for own set of Sales Ledger accounts, ensuring timely collection of outstanding debts while supporting other members of the Credit Control team if/when required in times of absence.
• Collection of debtors by telephone and written communication, handling of customer queries, liaising with internal departments and customers.
• Negotiating settlement of overdue monies, and agreeing release of held orders.
• Liaising with sales teams in providing commercially acceptable solutions when granting credit to our customers.
• Deciding and controlling suitable credit limits.
• Regular credit risk assessment and opening of new credit accounts.
• Mitigate the Company’s credit risk and take necessary escalation action as appropriate.
• Maintain accurate and up-to-date records of customer interactions and collections activities within the relevant systems and reports.
• Conducting ad hoc tasks to achieve monthly collection targets given by Credit Supervisor or Credit Manager.

What do you need to bring toRouteco?

• 2 years of Credit Control experience
• Proactive problem-solving skills to address account queries.
• Being well organised and dependable will be important factors in being successful in this role.
• A thorough disciplined and detailed style is vital with the ability to analyse logical and detailed data.
• Good standard of education, GCSE English and Maths particularly A-C grade (or equivalent) is essential.
• Compliance with clearly defined processes is required.
• We are looking for someone with drive, initiative and vision.

WhatRoutecocan offer you

• Monthly commission:performance-based commissions, rewarding achievement of individual targets.
• Generous Time Off:Start with 25 days of annual leave, increasing with length of service up to 30 days with the option to flex up/down 5 days.
• Long Service Rewards:Celebrate your milestones with special gifts and up to 5 extra holiday days in your anniversary year.
• Wellness Benefits:Access a health and wellbeing cashback scheme
• Financial Security:life assurance coverage at 2x your salary.
• Free Shares:you will be eligible to receive free shares after completing 3 years of service.
• Pension Plan:Join our Group personal pension plan with a 5% employer contribution.
• Continuous Learning:1 hour of protected development every week to enhance your skills
• Family-Friendly Leave:Enhanced maternity and paternity leave.
• Recognition:Discretionary ‘on the spot’ and value-based awards for outstanding performance.
• Volunteer Time Off & Workplace giving:Get paid time off for participating in our volunteering programs and contribute to meaningful causes.
• Exclusive Discounts:Access the Associate Discounts Portal for savings.
• Referral Bonuses:Earn financial reward for referring talented individuals.
• Cycle Scheme:Access to salary sacrifice Cycle Scheme.
• Wellbeing Support and Employee Assistance:Access a 24/7 support program through Unum, and Mental Health First Aiders.
• Fitness Benefits:Enjoy gym membership discounts.

At Routeco, we welcome applicants from all backgrounds. If you're interested but don't meet every requirement, we encourage you to apply—you might still be a great match. Please inform us of any needed adjustments to the recruitment process when applying.

• We use blind CVs.
• We’re GEISS accredited.
• We’re a registered Member of Inclusive Employers.
• We have internal focus groups on Mental Health, Menopause, D&I and more.
• We're proud to publish our diversity aims and figures so everyone can see our great work!