Internal Sales

Routeco; West of England; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Long service rewards

Health & wellbeing benefits

Pension plan

Continuous learning

Cycle scheme

Employee discounts

Job summary

Routeco, part of the Sonepar Group, is seeking an Internal Sales professional in the UK to provide fast, friendly and knowledgeable support across phone, email and face-to-face channels. You will work with External Sales and Technical colleagues to ensure a smooth customer experience, building strong relationships and helping the branch reach its KPIs.

The role focuses on promoting products, producing quotes, processing orders and delivering exceptional service, with opportunities for growth and

Qualifications

• GCSEs in Maths and English required.
• Good working knowledge of Microsoft Office and data entry systems.
• Experience in a sales or customer service environment.
• Strong communication skills and confidence when assisting customers.
• Drive, initiative and a desire to build a career with Routeco.

Responsibilities

• Promote, sell and advise customers on suitable products and services to help the branch meet KPIs.
• Communicate confidently with new and existing customers by phone, email and face to face.
• Support customers with orders and enquiries, providing clear information and excellent service.
• Produce quotes, process orders and ensure accuracy throughout the customer journey.
• Build strong customer relationships with initiative, teamwork and attention to detail.

Skills

Sales experience

Customer service

Strong communication

Drive / initiative

Education

GCSEs in Maths & English

Tools

Microsoft Office

Data entry systems

Job description

Looking for a fresh challenge in industrial automation? At Routeco, our vision is to be Europe’s leading industrial automation and controls specialist. We combine seamless customer experience with unmatched technical expertise to create lasting partnerships that make a real difference to businesses and people. This is Routeco Know-How.

As part of the Sonepar Group—the largest B2B electrical distributor globally,we offer the stability and scale of a global organisation, while staying firmly rooted in the UK market.

We’re committed to shaping a forward-thinking future, valuing professionalism, agility and teamwork every step of the way, with customers at the centre of every decision.

If you want to grow with a company that cares about its people and the world around us, discover what makes Routeco stand out and see where your career could take you.

Supporting customers. Solving problems. Growing together.

We put the customer at the heart of everything we do. As part of our Internal Sales team, you’ll play a key role in delivering fast, friendly and knowledgeable support — helping customers with enquiries, quotes and orders across phone, email and digital channels.

You’ll work closely with External Sales and Technical colleagues, making sure every customer receives a smooth and professional experience.

• Be part of a friendly, supportive team that values collaboration and celebrates shared success.
• Join a business built on Professionalism, Agility, Collaboration and Excellence, where people take pride in doing the right thing.
• Make an impact every day by helping customers keep their operations running smoothly.

What you’ll be doing

• Promote, sell and advise customers on suitable products and services, using commercial awareness to help the branch meet its KPIs.
• Communicate confidently with new and existing customers by phone, email and face to face.
• Support customers with orders and enquiries, providing clear information and excellent service.
• Produce quotes, process orders and ensure accuracy throughout the customer journey.
• Build strong customer relationships while showing initiative, self‑motivation, teamwork and attention to detail.

What do you need to bring toRouteco?

• GCSEs, or equivalent, in Maths and English.
• Good working knowledge of Microsoft Office and data entry systems.
• Experience in a sales or customer service environment.
• Strong communication skills and confidence when assisting customers.
• Drive, initiative and a desire to build a career with Routeco

WhatRoutecocan offer you

• Generous Time Off:Start with 25 days of annual leave, increasing with length of service up to 30 days with the option to flex up/down 5 days.
• Long Service Rewards:Celebrate your milestones with special gifts and up to 5 extra holiday days in your anniversary year.
• Wellness Benefits:Access a health and wellbeing cashback scheme
• Financial Security:life assurance coverage at 2x your salary.
• Free Shares:you will be eligible to receive free shares after completing 3 years of service.
• Pension Plan:Join our Group personal pension plan with a 5% employer contribution.
• Continuous Learning:1 hour of protected development every week to enhance your skills
• Family‑Friendly Leave:Enhanced maternity and paternity leave.
• Recognition:Discretionary ‘on the spot’ and value-based awards for outstanding performance.
• Volunteer Time Off & Workplace giving:Get paid time off for participating in our volunteering programs and contribute to meaningful causes.
• Exclusive Discounts:Access the Associate Discounts Portal for savings.
• Referral Bonuses:Earn financial reward for referring talented individuals.
• Cycle Scheme:Access to salary sacrifice Cycle Scheme.
• Wellbeing Support and Employee Assistance:Access a 24/7 support program through Unum, and Mental Health First Aiders.
• Fitness Benefits:Enjoy gym membership discounts.

At Routeco, we welcome applicants from all backgrounds. If you're interested but don't meet every requirement, we encourage you to apply—you might still be a great match. Please inform us of any needed adjustments to the recruitment process when applying.

• We use blind CVs.
• We’re GEISS accredited.
• We’re a registered Member of Inclusive Employers.
• We have internal focus groups on Mental Health, Menopause, D&I and more.
• We're proud to publish our diversity aims and figures so everyone can see our great work!