Apprentice Information and Communication Technician

Routeco; Milton Keynes; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 days annual leave

Health and wellbeing cashback

Life assurance 2x salary

Free shares after 3 years

Group personal pension 5% employer

Job summary

Routeco in Milton Keynes is seeking an Apprentice Information and Communication Technician to join our UK team. This full-time, permanent role offers an entry point into industrial automation IT support with a structured Level 3 apprenticeship.

You will provide first-line IT support, help set up IT equipment for new starters, and assist with user administration while learning cyber security practices and routine IT processes.

Qualifications

• A genuine interest in IT and technology, with curiosity and enthusiasm to learn through a Level 3 apprenticeship programme.
• Good communication skills, with the ability to listen carefully, ask questions and provide helpful support to internal customers.
• Strong attention to detail and the ability to follow instructions, procedures and security requirements accurately.
• A team-focused approach, with reliability, professionalism and a willingness to take feedback and develop confidence.
• GCSE English and Maths, or willingness to work towards the required functional skills standard where applicable.

Responsibilities

• Provide polite, professional first-line IT support to colleagues, logging and updating incidents and service requests through the Service Desk system.
• Troubleshoot basic hardware, software, Microsoft 365, network, telephony and access-related issues, escalating more complex matters when required.
• Assist with setting up, configuring and issuing IT equipment for new starters, movers and existing users.
• Support routine user administration tasks, including password resets, account checks and access queries in line with IT procedures.
• Maintain accurate documentation, follow cyber security and IT policies, and actively take part in apprenticeship learning and development activities.

Skills

Good communication

Curiosity about IT

Team-focused

Attention to detail

Education

GCSE English and Maths

Tools

Microsoft 365

Job description

Apprentice Information and Communication Technician

Milton Keynes

Full time

Permanent

Looking for a fresh challenge in industrial automation? At Routeco, our vision is to be Europe’s leading industrial automation and controls specialist. We combine seamless customer experience with unmatched technical expertise to create lasting partnerships that make a real difference to businesses and people. This is Routeco Know-How.

As part of the Sonepar Group—the largest B2B electrical distributor globally—we offer the stability and scale of a global organisation, while staying firmly rooted in the UK market.

We’re committed to shaping a forward-thinking future, valuing professionalism, agility and teamwork every step of the way, with customers at the centre of every decision.

If you want to grow with a company that cares about its people and the world around us, discover what makes Routeco stand out and see where your career could take you.

Enabling our teams. Strengthening our business. Supporting our growth.

At Routeco, our Head Office and support functions play a crucial role in enabling our commercial and operational teams to deliver exceptional service.

Your work strengthens our operations and our foundations that frontline colleagues rely on for success. You’ll be part of a collaborative team that contributes directly to Routeco’s growth and our ambition to be the first call for automation and control.

• Be part of a culture built on Professionalism, Agility, Collaboration and Excellence, where people support each other.
• Be part of an expert, supportive team where your work has visible impact on our people, customers and strategy.
• Develop your skills through ongoing learning, project involvement and real opportunities to progress your career.

What you’ll be doing

• Provide polite, professional first-line IT support to colleagues, logging and updating incidents and service requests through the Service Desk system.
• Troubleshoot basic hardware, software, Microsoft 365, network, telephony and access-related issues, escalating more complex matters when required.
• Assist with setting up, configuring and issuing IT equipment for new starters, movers and existing users.
• Support routine user administration tasks, including password resets, account checks and access queries in line with IT procedures.
• Maintain accurate documentation, follow cyber security and IT policies, and actively take part in apprenticeship learning and development activities.

What do you need to bring to Routeco?

• A genuine interest in IT and technology, with curiosity and enthusiasm to learn through a Level 3 apprenticeship programme.
• Good communication skills, with the ability to listen carefully, ask questions and provide helpful support to internal customers.
• Strong attention to detail and the ability to follow instructions, procedures and security requirements accurately.
• A team-focused approach, with reliability, professionalism and a willingness to take feedback and develop confidence.
• GCSE English and Maths, or willingness to work towards the required functional skills standard where applicable.

WhatRouteco can offer you

• Generous Time Off:Start with 25 days of annual leave, increasing with length of service up to 30 days with the option to flex up/down 5 days.
• Long Service Rewards:Celebrate your milestones with special gifts and up to 5 extra holiday days in your anniversary year.
• Wellness Benefits:Access a health and wellbeing cashback scheme
• Financial Security:life assurance coverage at 2x your salary.
• Free Shares:you will be eligible to receive free shares after completing 3 years of service.
• Pension Plan:Join our Group personal pension plan with a 5% employer contribution.
• Continuous Learning:1 hour of protected development every week to enhance your skills
• Family-Friendly Leave:Enhanced maternity and paternity leave.
• Recognition:Discretionary ‘on the spot’ and value-based awards for outstanding performance.
• Volunteer Time Off & Workplace giving:Get paid time off for participating in our volunteering programs and contribute to meaningful causes.
• Exclusive Discounts:Access the Associate Discounts Portal for savings.
• Referral Bonuses:Earn financial reward for referring talented individuals.
• Cycle Scheme:Access to salary sacrifice Cycle Scheme.
• Wellbeing Support and Employee Assistance:Access a 24/7 support program through Unum, and Mental Health First Aiders.
• Fitness Benefits:Enjoy gym membership discounts.

At Routeco, we welcome applicants from all backgrounds. If you're interested but don't meet every requirement, we encourage you to apply—you might still be a great match. Please inform us of any needed adjustments to the recruitment process when applying.

We use blind CVs. We’re GEISS accredited. We’re a registered Member of Inclusive Employers. We have internal focus groups on Mental Health, Menopause, D&I and more. We're proud to publish our diversity aims and figures so everyone can see our great work!