Internal Sales Engineer

Apex Resource Management; Warwick; On-site; GBP 30,000 - 38,000; Full time

Job summary

Apex Resource Management is recruiting an Internal Sales Engineer in Warwick to support customer enquiries, quotations and order processing in a technical industrial environment.

You will discuss technical applications with customers, assist product selection and identify opportunities to upsell related components. The role suits someone with sales or customer service experience and an interest in engineering, machinery or automation.

Qualifications

• Previous experience in sales, customer service or internal sales.
• Able to handle enquiries, quotations, orders and follow-up calls.
• Comfortable discussing technical products and applications.
• Strong interest in engineering, automation or industrial components.
• Proficient in Outlook, Word and Excel.
• Experience with ERP or CRM systems is advantageous.

Responsibilities

• Process customer enquiries and support technical selection of suitable products.
• Prepare accurate quotations, including price, delivery and product information.
• Process sales orders and support weekly OEM delivery schedules.
• Provide strong customer service through telephone, email and general sales support.
• Follow up with customers to discuss enquiries, identify requirements and upsell relevant components or solutions.
• Discuss customer applications and technical issues in a clear and confident manner.
• Order goods from suppliers and coordinate delivery to meet agreed customer deadlines.
• Support occasional outbound sales activity.
• Work closely with internal teams to ensure customers receive accurate and timely support.
• Organise and prioritise daily workload, working with minimal supervision where required.

Skills

Sales experience

Customer service

Internal sales

Quotation handling

Technical discussion

Engineering interest

Outlook

Excel

ERP systems

Order processing

Tools

CRM software

ERP software

Job description

Internal Sales Engineer

Location: Warwick

Contract: Permanent

Hours: Mon-Thurs

08:30 to 17:15 with 30 mins for lunch

Friday

08:30 to 15:45 with 30 mins for lunch

Role Summary

We are recruiting for an Internal Sales Engineer to support customer enquiries, sales administration, quotations and order processing within a technical industrial environment.

This is a customer-focused internal sales role suited to someone who is organised, commercially aware and confident speaking with customers over the phone. The role will involve discussing technical applications, supporting product selection and identifying opportunities to upsell suitable components or related products.

The Internal Sales Engineer role would suit someone with previous sales, customer service or sales administration experience, ideally with a strong interest in engineering, machinery, automation or industrial components.

Role & Responsibilities

• Process customer enquiries and support the technical selection of suitable products.
• Prepare accurate quotations, including price, delivery and product information.
• Process sales orders and support weekly OEM delivery schedules.
• Provide strong customer service through telephone, email and general sales support.
• Follow up with customers to discuss enquiries, identify requirements and upsell relevant components or solutions.
• Discuss customer applications and technical issues in a clear and confident manner.
• Order goods from suppliers and coordinate delivery to meet agreed customer deadlines.
• Support occasional outbound sales activity.
• Work closely with internal teams to ensure customers receive accurate and timely support.
• Organise and prioritise daily workload, working with minimal supervision where required.

Key Skills & Experience

• Previous experience in sales, customer service, internal sales or sales administration.
• Comfortable handling customer enquiries, quotations, order processing and follow-up calls.
• Able to discuss technical products, components or applications with customers.
• A Strong interest in engineering, machinery, automation, mechanical products or industrial components would be highly beneficial.
• Confident using Microsoft Outlook, Word and Excel.
• Experience with ERP, CRM or order processing systems would be advantageous.

Candidate Profile

This Internal Sales Engineer role will suit someone who enjoys speaking with customers, solving problems and providing a high level of sales support.

This is an excellent opportunity for an Internal Sales Engineer looking to develop within a specialist industrial sales environment